Technical Support Engineer APJ

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
• Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.

Technical Support, Artificial Intelligence (AI), PostgreSQL, Distributed Databases, Cloud Applications, Technical Leadership, Diversity, Technical Support, Customer Experience, Database Technology, We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement - we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture., * Experience: 3-5 years of industry experience in a technical role.

• Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
• Strong communication skills - both written and verbal - to interact effectively with technical and non-technical audiences.
• Proactive, customer-first mindset, with patience and persistence when resolving issues.
• Ability to work independently in a fully remote environment while collaborating across global teams.
• Logistics & Schedule
• Work Hours: This position is aligned with early morning IST hours.
• Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).

Nice to Have (but not required)

• Experience in a technical support, customer success, or DevOps/SRE role.
• Familiarity with open-source software and community-driven projects.
• Knowledge of PostgreSQL or other relational databases.

• Work on cutting-edge database technology used by top enterprises worldwide.
• Collaborative, growth-oriented team culture that values learning and innovation.
• Flexible remote work environment with strong work-life balance.
• Competitive compensation and benefits.

Equal Employment Opportunity Statement

Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.

Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.

Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.