IT Solution Engineer

• Translate business requirements into technical specifications and support the delivery of effective IT solutions that meet business needs.
• Work with business stakeholders, architects, technical specialists, and software vendors to support solution design, implementation, and ongoing enhancements.
• Assist in evaluating technical solutions and determining the suitability of commercial off-the-shelf products versus custom-built applications.
• Support the configuration, installation, testing, and deployment of applications and systems while ensuring alignment with business requirements.
• Gather, document, and maintain business, technical, and integration requirements, workflows, and functional specifications.
• Participate in solution design reviews, cybersecurity reviews, and continuous improvement activities to ensure quality, security, and scalability.
• Assist in diagnosing and resolving technical issues, supporting incident management, and providing Level 3 support for critical issues when required.
• Contribute to system enhancements, data migration activities, testing, documentation, and the ongoing optimisation of IT solutions and processes.

• Understanding of solution design principles, systems integration, and the software development lifecycle.
• Knowledge of security, compliance, data management, and modern development practices such as Agile, DevSecOps, or automated testing.
• Strong analytical and problem-solving skills with the ability to communicate technical concepts to a variety of stakeholders.
• A collaborative approach with a passion for technology, continuous learning, and delivering positive customer outcomes.

Education / Experience:

• Degree in Computer Science, Information Technology, Business, or a related discipline, or equivalent relevant experience.
• Experience working with databases, SQL, or Oracle PL/SQL would be advantageous.
• Exposure to application configuration, testing, integrations, or technical support activities is desirable.
• Experience working within collaborative project teams and communicating effectively with both technical and non-technical stakeholders.
• Relevant technical certifications or training in software development, cloud technologies, cybersecurity, or business applications would be beneficial.