Administrator Sr.-Systems

As a Windows Administrator, provide all Westlake Corporate entities with Windows Administrative & support services, including hardware installation, software installation, and specifications for requisitioning computer hardware and software. Provide technical support to corporate server admin and to the IT Coordinators supporting all North American locations. Assist with implementation of system infrastructure projects., General Description

• Works independently/receives minimal guidance

• Solves complex problems

• In-depth knowledge & experience with some specific work related areas

• Acts as a resource for colleagues with less experience

• May lead the work of project teams, may formally train junior staff

• Resolves most issues when alerted by on-call emergency phone during assigned rotation period

Operating System Administration

• Responsible for keeping a subset of Westlake servers up-to-date with the latest Microsoft Windows operating system security patches.
• Maintains standard Windows services like Print, file, DNS, DHCP in physical, virtual and cloud environments.
• Responsible for monitoring a subset of Westlake server logs and other monitoring tools for abnormal operations and security activities.
• Reviews and updates Standard Operating Procedures (SOP) to ensure consistent server management.
• Maintains departmental network share for all server software and upgrades. Adds additional software and patches as needed.
• Able to validate permissions and groups in existing file server folder structure.
• Verifies assigned daily backup jobs are completed as scheduled. Capable of resolving most issues related to failed backup jobs.
• Able to solve most third level application support issues

Special Projects

• Leads team to install new operating systems for Windows servers; follows change management process for approvals.
• Leads team to replace software for major applications.
• Assess latest server technology, backup devices, etc. and recommends choices as technology evolves.
• Evaluates packaged software based on user requirement and vendor specifications.
• Assist senior team members determine configuration requirements, e.g., Server, PC, Bandwidth, etc.
• At the direction of senior team members setup evaluation copy of software for testing by users and IT.
• Any additional responsibilities or tasks as assigned.

• Strong written and oral communication skills.
• Strong technical documentation skills.
• Strong interpersonal skills and customer service orientation.
• Frequently presents ideas in both technical and non-technical user-friendly language dependent on the intended audience.
• Performs root cause analysis of IT operational issues as required.
• Experience working in a team-oriented, collaborative environment.
• Ability to effectively lead complex tasks in a high-pressure environment.
• Able to work weekend and evening hours for maintenance and emergency work

EDUCATION and/or EXPERIENCE

• College diploma or university degree in the field of computer science and 10 years equivalent work experience.

• Certifications in Microsoft Windows Enterprise Products including Exchange and Server operating systems is preferred. May be substituted with experience.

• Significant experience working in Azure and AWS cloud environments.

• Significant technical experience with designing, building, installing, configuring and supporting Windows servers in physical, virtual and cloud environments.

• Hands-on performance tuning and troubleshooting experience.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples’ lives through our products and presence in the communities in which we operate.