Applications Support - Madisonville

The Kentucky Transportation Cabinet (KYTC) is a very diverse state agency that directly touches the lives of citizens and travelers every day. KYTC services are at work in all 120 counties and 12 highway district offices from highways, roads, bridges, vehicle licensing, driver licensing, and highway safety. KYTC works closely with officials at every level to deliver products and services to its citizens, businesses, and government agencies, continuously working towards improvement.

The Division of Driver Licensing (DDL) within KYTC is responsible for the issuance of drivers licenses, maintaining drivers records, and managing driver safety programs. Kentuckys DDL works closely with other state agencies, other states, and federal government agencies. Recently, the Department of Homeland Security enacted federal rules for Real ID issuance and record keeping.

To meet the increased demand, DDL has an immediate need for a group of exceptional individuals to join our organization as Driver License Credentialing Specialists. The rollout of a new digitized license computer system across the state will require limited travel to issuance locations to all sections of the state. In this position, there may be opportunities for advancement within the Division of Driver Licensing. The DL Credentialing Specialists may be assigned a mobile unit and be required to travel to varying locations throughout the state issuing licenses. These locations will include manufacturing centers, libraries, prisons and other local areas in need of Drivers License services. Overnight stay may be needed based on the needs of the agency. The candidate will not be expected to utilize their own vehicle. Other duties as assigned., The focus of this project will be to learn the new digitized driver license issuance requirements and DDL state and federal rules which include REAL ID, Commercial Driver License, and National Driver Register. The successful candidates will review and analyze secure documents of driver license applicants and personal information. The successful candidate must be able to pass federal fingerprint background checks and they must conduct themselves professionally with employees and citizens. Disciplinary actions may be required for any infractions. Each applicant must also have an active driving record with no current or pending issues. Persons will have their records screened periodically (twice a year) for any new issues., There is potential local travel between offices for additional support. Overtime typically is requested (roughly 5 hours) for the first Saturday of each month.

Diplomacy Operations Enthusiasm Self-Starter Communication Clerical Works Record Keeping Accountability Customer Service Business Research Business Valuation Commercial Driving Good Driving Record Organizational Skills Full Stack Development Valid Driver’s License Business Transformation Data Definition Language Interpersonal Communications Commercial Driver’s License (CDL), Must have very good communication skills including phone calls and in person

Must be task oriented and a self-starter with good organizational skills

Candidate should have customer service experience serving both internal and external customers

Candidate must be able to work well with others in a team environment, assisting them as needed

Candidate will process complex non-US citizen applications by screening all original documents presented

Candidate must have a high level of personal accountability and integrity

Candidate must be able to inspire and lead others through their enthusiasm

Must possess interpersonal skills required to work with many different clients

Must be professional, supportive, diplomatic, flexible, and responsible

Candidate must be able to learn and utilize the KY Driver’s License Information System (KDLIS)/IDEMIA issuance program, be able to read and interpret a drivers history record and enter data accurately

Candidate must become very knowledgeable of Driver Licensing laws and policies

Candidate must learn Commercial Driver Licensing laws and licensing processes

Advise applicants on their questions and concerns related to driver licensing

Overtime including evenings may be necessary, up to 5 hours per week

Saturday hours will be required

Additional Requirements:

Must have and maintain a good driving record, must have a valid driver license

Either a Bachelor’s Degree or Administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.

Skills

Application support, customer service skills, communication & people skills

Top Skills Details

Application support,customer service skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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