Support Analyst

This is a hybrid position requiring onsite attendance in Rockville, MD three days per week with remote work for the remaining days. The support center operates Monday through Friday between 8:00 AM and 8:00 PM EST. You will work within a collaborative support environment assisting industry professionals with regulatory systems, credentialing inquiries, and technical support while partnering with senior team members and subject matter experts., We are seeking a Support Analyst to provide front-line customer support for enterprise systems. This role is responsible for handling customer inquiries, troubleshooting system issues, assisting users with navigation and credentialing questions, documenting interactions, and delivering exceptional customer service. The ideal candidate is dependable, proactive, eager to learn, and possesses strong verbal and written communication skills., * Respond to incoming customer inquiries via phone and other support channels.

• Research, troubleshoot, and resolve user issues related to support center systems.
• Provide functional and navigational assistance to users.
• Assist customers with credentialing, account access, and system usage questions.
• Accurately document customer interactions, issues, and resolutions.
• Escalate complex issues to senior support staff and subject matter experts as needed.
• Develop knowledge of registration rules, procedures, and regulatory requirements.
• Utilize internal systems and software applications to research and resolve inquiries.
• Collaborate with peers, management, and stakeholders to support customer needs.
• Identify trends and proactively communicate recurring issues or concerns.

Verbal Communication Skills Employee Assistance Programs Enterprise Application Software Troubleshooting (Problem Solving), * Strong customer service experience.

• Excellent verbal communication skills.
• Excellent written communication and documentation skills.
• High level of reliability, attendance, and punctuality.
• Ability to learn new systems, processes, and regulatory requirements.
• Strong problem-solving and troubleshooting abilities.
• Experience using computer applications and web-based systems.
• Ability to work in a fast-paced, high-volume support environment.
• Comfortable working in a hybrid work setting.

Top Skills Must Haves:

• Customer Service
• Verbal Communication
• Written Communication
• Reliability and Attendance
• Problem Solving
• Technical Support
• Willingness to Learn

Nice-to-Have Skills:

• Call center or help desk experience
• Experience supporting financial services or regulatory environments
• Credentialing support experience
• Ticketing system experience
• Knowledge of registration rules or compliance-related processes
• Experience documenting customer interactions
• Prior experience supporting web-based enterprise applications, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Writing Research Operations Leadership Management Registration Problem Solving Customer Service Customer Support Technical Support Help Desk Support Customer Inquiries Business Valuation Financial Services Willingness To Learn Full Stack Development, * Monday-Friday

• Support center hours between 8:00 AM and 8:00 PM EST
• Hybrid schedule with 3 days onsite and 2 days remote
• Full-time (40 hours/week) or Part-time (20 hours/week) opportunities available

Compensation and Benefits

Pay Rate:

$18-$22/hour

Duration:

6-Month Contract

If eligible, benefits may include:

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation or Sick Leave)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.