Solutions Architect - Amazon Connect

We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers.

This role is ideal for someone who has implemented Amazon Connect in real-world environments, enjoys working closely with business and technical stakeholders, and is comfortable delivering POCs, pilots, and production-ready solutions in fast-moving settings., * Architect and implement Amazon Connect-based contact center solutions

• Design and configure:
• Contact flows (IVR, routing, self-service)
• Queues, routing profiles, and agent experiences
• Deliver POCs, pilots, and full-scale deployments
• Integrate Amazon Connect with:
• AWS services (Lambda, S3, DynamoDB, API Gateway)
• CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs)
• Enable omnichannel capabilities (voice, chat, tasks)
• Implement analytics and insights using Amazon Connect Contact Lens
• Advise customers on best practices, scalability, security, and cost optimization
• Collaborate with AWS partner teams, customers, and internal stakeholders, * Work on modern, cloud-native contact center solutions
• High-impact, hands-on role with ownership
• Exposure to multiple clients and industries
• Opportunity to support AWS Partner and Solutions initiatives
• Backed by a firm with 22 years of delivery credibility

Who Should Apply

This role is ideal for:

• Amazon Connect architects and consultants
• Contact center professionals transitioning to cloud-native platforms
• Solutions architects who enjoy POCs, innovation, and fast execution
• Professionals looking for variety without startup risk

Terms & Conditions for Candidate Portal

Last Updated: May 6th, 2026

Please read these Terms & Conditions (“Agreement”, “Terms”) carefully before using the Candidate Portal (“Portal”, “Service”) provided by The AES Group (“we”, “us”, “our”).

By accessing or registering for the Portal, you (“Candidate”, “User”, “you”, “your”) agree to be bound by these Terms.

If you do not agree with any part of these Terms, you may not use the Portal.

1. Acceptance of Terms

By accessing or using the Candidate Portal, you affirm that you are at least 18 years old and are legally authorized to enter into this Agreement.

If you are accessing the Portal on behalf of an employer or third party, you represent that you have the authority to bind that entity to these Terms.

1. Purpose of Portal

The Portal is provided as a digital platform for Candidates to:

• Create and manage profiles
• Upload resumes, documents, and other professional details
• View and apply for job opportunities
• Track application status
• Communicate with recruiters and client organizations
• Access profile and document-related information

These Terms govern your use of the Portal and all related services.

1. User Registration & Account Security

• You agree to provide accurate, complete, and current information during signup.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to immediately notify us of any unauthorized use of your account.
• You are responsible for all activities that occur under your account.

1. Document Upload & Verification

You understand and agree that:

• All resumes, documents, and information you upload must be true, accurate, and valid
• You are fully responsible for the accuracy and legality of the information you provide
• The Portal may use third-party verification services where applicable
• We reserve the right to reject or remove any document or information that appears invalid or misleading

1. Use of Portal Services

You agree to use the Portal in compliance with:

• Applicable laws and regulations
• Professional standards for IT professionals
• Client-specific requirements
• Instructions provided on the Portal

Prohibited actions include, but are not limited to:

• Uploading false or misleading information
• Interfering with Portal operations
• Sharing your credentials or login with others
• Attempting to bypass or manipulate application processes

1. Job Application

You acknowledge that:

• Job opportunities displayed on the Portal are not guaranteed of employment.
• Applications are subject to client requirements, screening, and approval.
• Job details (role, location, requirements) are subject to change.

1. Profile Accuracy & Updates

• You agree to maintain accurate and up-to-date information in your profile.
• Failure to keep your profile updated may impact your eligibility for job opportunities or result in account restrictions.

1. Privacy & Data Use

Your use of the Portal is subject to our Privacy Policy, which describes how we collect, use, and safeguard your personal information.

By using the Portal, you consent to the collection and use of information as described.

1. Intellectual Property

All intellectual property contained in or presented through the Portal is owned by us or our licensors.

You may not copy, modify, distribute, or otherwise use any Portal content without express written permission.

1. Disclaimer of Warranties

The Portal and all content and services are provided “as is” and “as available.”

We make no warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Accuracy or completeness of information

1. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Direct, indirect, incidental, special, or consequential damages
• Loss of data, profits, or business opportunities
• Claims arising from job application outcomes

1. Amendments

We may modify these Terms at any time.

Changes will be posted on the Portal with an updated “Last Updated” date.

Your continued use of the Portal after changes indicates your acceptance.

1. Termination

Call Centers, Cloud Computing, Startup, Consulting, Cloud Architecture, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Relationship Management (CRM), Salesforce.com, ZenDesk, * 5+ years of experience in solutions architecture or contact center technologies

• Prior hands-on experience implementing Amazon Connect
• Strong understanding of contact center concepts (IVR, routing, call flows)
• Experience integrating cloud contact centers with backend systems
• Familiarity with AWS serverless services (Lambda, API Gateway)
• Excellent communication and stakeholder engagement skills
• AWS Certified Solutions Architect - Professional

Preferred / Nice-to-Have Skills

• Experience with Amazon Connect Contact Lens
• Knowledge of workforce management (WFM) and quality management tools
• Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
• Experience working in consulting, startup, or innovation environments

AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation, AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions, POCs, and modern cloud architectures for high-growth organizations.

This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm.