SAP BASIS Support Consultant

Perform SAP BASIS administration, system monitoring, health checks, and performance optimization across SAP S/4HANA, ECC, BW/4HANA, PO/PI, Gateway, and Solution Manager.

• Execute SAP kernel upgrades, patching, Support Package Stack implementations, OSS Notes, and enhancement package updates.
• Manage transport processes using TMS, CTS+, and ChaRM across Development, QA, Pre-Production, and Production environments.
• Troubleshoot system performance issues, ABAP dumps, system logs, and lock entries.
• Support SAP HANA database administration, backup/restore validation, memory management, parameter tuning, and high availability/disaster recovery.
• Execute SAP system copies, client copies, system refreshes, post-refresh BDLS activities, and client maintenance.
• Perform SAP user administration, authorization troubleshooting, security patching, RFC security, and TLS/SSL certificate renewals.
• Provide L2/L3 production support, incident resolution, problem management, and root cause analysis.
• Support SAP BTP connectivity, cloud connectors, interfaces, and third-party middleware monitoring.
• Maintain technical documentation, SOPs, and operational runbooks.
• Participate in Agile delivery activities and manage change tracking through Azure DevOps and ServiceNow.

14+ years of relevant SAP BASIS administration and production support experience.

• SAP S/4HANA and SAP ECC administration.
• SAP BW/4HANA, SAP PO/PI, SAP Gateway, and SAP Solution Manager.
• SAP HANA database administration.
• SAP transport management: TMS, CTS+, and ChaRM.
• SAP kernel upgrades, patching, Support Packages, OSS Notes, and enhancement packages.
• SAP system refreshes, homogeneous and heterogeneous system copies, and client administration using SCCL, SCC9, SCC8, and BDLS.
• SAP performance monitoring and troubleshooting using SM50, SM66, ST03N, ST22, SM21, and SM12.
• SAP security and authorization administration, including SU53, RFC security, and TLS/SSL certificates.
• Production incident management, L2/L3 support, problem resolution, and root cause analysis.
• SAP high availability, disaster recovery, and backup/restore validation.

Preferred Skills

• SAP Business Technology Platform (BTP) connectivity and integration support.
• SAP Cloud Connector and third-party middleware monitoring.
• Azure DevOps and ServiceNow for incident, change, and deliverable tracking.
• Experience working within Agile delivery and sprint-based support models.
• Experience with SAP infrastructure coordination and operational documentation.