Provisioning Specialist

The Provisioning Specialist is responsible for accurately activating, configuring, and maintaining telecommunications services such as voice, data, internet, and video. This position ensures timely and precise service delivery while adhering to company policies and industry standards. The Provisioning Specialist works collaboratively with customer service, sales, outside plant technicians, IT, central office, and engineering teams to support excellent customer experiences., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Process service orders, trouble tickets, and work orders to activate and modify customer services.

• Perform provisioning and configuration of broadband, VoIP, video, and related telecommunications services.

• Coordinate with internal teams to ensure accurate and timely service delivery.

• Assist with circuit provisioning, port assignments, number assignments, and associated departmental tasks.

• Communicate customer concerns and outages to the appropriate department; create trouble tickets and dispatch them when necessary.

• Document all provisioning activities in internal systems, ensuring data accuracy and compliance.

• Maintain and update databases including porting data, trading partner agreements, and number assignments.

• Assist in maintaining and following departmental standard operating procedures.

• Identify workflow inefficiencies or data discrepancies and report them to leadership for review or correction.

• Support compliance and reporting activities for various regulatory requirements.

• Fully understand, communicate, and support company products, services, and policies.

• Participate in training to stay current with evolving provisioning platforms, technology, and industry standards.

• Demonstrate strong collaboration, problem-solving, and attention to detail to meet departmental goals.

The requirements below represent the required knowledge, skill, and/or ability.

• Strong communication skills and a commitment to service excellence.

• Dedication to delivering an exceptional customer experience.

• Detail-oriented with the ability to work independently and collaboratively.

• Strong analytical and problem-solving skills.

• Use of discretion and confidentiality in all interactions.

• Willingness to receive and provide feedback in a positive and productive manner.

• Self-motivated, team-oriented, enthusiastic, and able to multitask effectively.

• Comfortable with the ever-changing telecommunications industry and willing to learn, adapt, and implement new technologies, tools, or workflows.

• Ability to learn and become proficient in:

o Provisioning platforms such as Meta Switch, Calix, Ubiquity, Broadworks, or comparable systems.

o Voice, data, VoIP, streaming TV, and broadband provisioning processes.

o GIS and mapping tools for service availability verification.

o NISC application suite of software.

o Telecommunications terminology and record-keeping practices.

Minimum Education Required

EDUCATION and/or EXPERIENCE

• High school diploma or GED.

• Experience in Microsoft Office Suite, and various other office tools.

• Customer service experience is highly preferred.

Minimum Experience Required

Experience in the telecommunications industry is preferred.

Health Insurance with an attractive cost share between employer and employee

• Includes Vision Care and the ability to participate in HSA or Flexible Spending Accounts

Free dental, life, and long-term disability insurance

Paid time off, extended illness benefit pay, holiday pay, funeral leave, and blood donation time

Annual company clothing allowance and company service discounts