IT Program Manager III

The person will lead the transformation and modernization of enterprise release management practices, moving from legacy, manual processes to a standardized, automated, and scalable operating model. This role will drive enterprise-wide release management capabilities across International Technology and Global Payments Solutions Technology., * Lead the transformation of traditional release management processes into modern, automated, and data-driven practices.

• Design, standardize, document, and implement scalable enterprise release management frameworks across multiple technology verticals.
• Manage complex release dependencies across international payment platforms, integrations, and cross-border payment flows.
• Establish release governance, milestone tracking, readiness assessments, deployment controls, and risk management practices.
• Identify automation opportunities and partner with engineering teams to integrate release processes into CI/CD pipelines and enterprise tooling.
• Define KPIs, dashboards, and reporting mechanisms to measure release performance and identify improvement opportunities.
• Collaborate with CIO organizations, engineering, operations, and business stakeholders to drive alignment and adoption.
• Communicate transformation strategies, technical changes, and release progress effectively to executives and delivery teams.
• Develop release management playbooks, documentation, and training materials to support enterprise-wide adoption.
• Mentor release managers and influence globally distributed, cross-functional teams to promote accountability and continuous improvement.

The ideal candidate will bring strong release management expertise, global payments domain knowledge, and proven experience in enterprise transformation. The role requires the ability to establish governance frameworks, drive automation, manage complex technology dependencies, and influence cross-functional teams to improve release efficiency, transparency, and operational risk management.

Must Have

• Experienced in enterprise Release Management with 8+ years of experience in Release Management, IT Service Management (ITSM), or related disciplines within large, complex organizations.
• Experienced in Global Payments Technology, including payment processing flows, system integrations, and cross-border operational dependencies.
• Experienced in release automation, CI/CD pipeline integration, and implementation of automated release management processes.
• Experienced in ITIL/ITSM practices, release governance, deployment planning, risk management, and process standardization.
• Experienced in defining release KPIs, performance metrics, milestone tracking, dashboards, and reporting mechanisms.

Nice to Have

• Experience in global financial services or highly regulated technology environments.
• Experience with enterprise tools such as ServiceNow, JIRA, and Cutover.
• ITIL certification or equivalent experience in IT Service Management.
• Experience modernizing legacy or monolithic applications into cloud-enabled architectures.
• Experience leading enterprise transformation and organizational change initiatives.
• Knowledge of DevOps practices and automated deployment frameworks.
• Candidate should be comfortable to work on Artech’s W2