Senior Enterprise Release Management Transformation Leader

We are seeking a Senior Release Manager, Enterprise Transformation and Modernization to join our dynamic team. The ideal candidate will have strong experience in enterprise release management, IT service management, and automation within global payments technology and a proven ability to modernize legacy processes, standardize frameworks, and drive adoption across large, matrixed organizations., * Lead transformation from manual, fragmented release processes to a modern, automated, and data-driven operating model.

• Define and execute a roadmap to standardize release practices across legacy and modern technology stacks.
• Design, document, and implement scalable, LOB-wide release management processes aligned to target-state operating models.
• Establish standards for planning, readiness, deployment, and post-release validation with measurable controls.
• Apply domain expertise in international and cross-border payments to manage dependencies, integrations, and release risk.
• Establish and enforce governance, milestone tracking, and risk management for multi-application releases.
• Implement metrics and reporting to drive transparency and continuous improvement.
• Identify and implement automation opportunities and integrate with CI/CD pipelines and tooling.
• Lead change management communications and translate complex changes for executives and delivery teams.
• Develop playbooks, documentation, and training to enable enterprise-wide adoption and maturity uplift.
• Mentor release managers and influence stakeholders across CIO, engineering, operations, and business teams.

• 8+ years in Release Management, IT Service Management, or related disciplines within large, complex organizations.
• Proven experience designing and implementing enterprise release management frameworks and governance.
• Strong domain expertise in Global Payments Solutions Technology, including integration patterns and cross-border dependencies.
• Demonstrated success with automation strategies for release workflows, tracking, and reporting; CI/CD integration.
• Exceptional communication and executive presence; ability to influence without direct authority.
• Expertise in process documentation, stakeholder engagement, training delivery, and change management.
• Strong organizational skills with disciplined execution and follow-through.

Preferred Skills:

• Experience in global financial services or other regulated environments.
• Familiarity with enterprise tooling such as ServiceNow, JIRA, and Cutover.
• ITIL certification or equivalent ITSM best practices experience.
• Experience leading modernization from monolithic or legacy systems to cloud-enabled architectures.
• Ability to define KPIs and metrics to measure release performance and continuous improvement.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.