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End User Support Engineer

ARC IT Recruitment
London, United Kingdom
4 days ago
Apply on www.careerboard.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Compensation
£65,000 - £91,000
Working hours
Regular working hours
Job source
www.careerboard.com

Tech stack

Microsoft Windows Active Directory Microsoft Azure VoIP Cloud Computing Inventory Management Software Windows Servers Networking Basics Microsoft InTune Servicenow

Job description

You will be responsible for delivering excellent end-user support across physical and virtual endpoints, mobile platforms, telephony, and AV environments. This is a hands-on role with strong stakeholder exposure, where you will take ownership of issues end-to-end and contribute to both BAU support and continuous improvement initiatives., * Provide high-quality desktop, mobile, telephony and AV support

  • Deploy, configure and maintain laptops, workstations and VC equipment
  • Own incidents and requests through to resolution via ServiceNow
  • Support IT asset management and inventory tracking
  • Deliver user training on new technologies
  • Contribute to and occasionally lead support-related projects
  • Identify and implement process and workflow improvements

Requirements

  • 3-5 years’ End User Support experience and a Bachelor’s degree (certifications desirable)
  • Strong knowledge of Windows 10/11, Windows Server, Azure, Active Directory, Intune and ServiceNow
  • Solid networking fundamentals and experience with Microsoft 365, VoIP/VC technologies and cloud platforms
  • Proactive problem-solver with excellent communication skills and strong ownership mindset

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.careerboard.com
Prepare application

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