Technical Support Engineer

• Provision of technical product support to internal and external customers via phone and email.
• Management of all support requests that come into technical department, ensuring all are responded to promptly, either directly or via other members of technical department.
• Design and manufacture of tooling to produce new variants of existing products.
• Creation of drawings and technical literature to support manufacture and sale of our products.
• Provision of on-site technical support at construction and customer sites, including resolution of technical issues and completion of minor remedial work where required.
• Share the knowledge you gain by providing training to colleagues and customers to enhance understanding business wide product knowledge.
• Contribution to engineering change program to maintain efficient manufacture of existing product range.
• Contribute to product/process research, development and improvement projects.
• Adherence to company systems and procedures in delivery of all the above including proactively identifying, justifying and implementing improvements to them.

• • Technical qualification (Degree, HND or similar) and/or substantial relevant work experience
• • Customer facing with excellent verbal and written communication skills, including a professional telephone manner
• • Working in a manufacturing environment
• • Provision of technical support to sales teams and customers
• • Management of multiple simultaneous projects and tasks balancing competing priorities
• • Autodesk AutoCAD or similar 2D CAD package
• • Commercially aware and highly numerate
• • Full clean driving licence

Desired criteria

• • Construction sites and trades, specifically industrial cladding/flat roofing and electrics
• • Building regulations
• • Vector graphics software such as Adobe Illustrator, Affinity Designer or similar
• • Materials science - metals, plastics and composites
• • Pultrusion, extrusion, thermoforming, metal and plastic fabrication, mouldings and castings, adhesives/tapes/ sealants/mechanical fasteners, bracketry and hardware, electrical actuators and control systems
• • Development of departmental processes to ISO 9001 standards
• • Technical authoring e.g. datasheets, installation / manufacturing instructions
• • Engineering principles and hand calculations
• Delivery of training to internal staff and external customers
• • Solidworks