IT Support Technician

Cogent Staffing are seeking a proactive and hands-on IT Support Technician to join our client’s growing team based in Chester. This is a dynamic role combining day-to-day IT support with website maintenance, database work, and modern cloud/automation tools. The ideal candidate will have a minimum of 2 years of IT experience (ideally within 1st line support), a proactive attitude, and a willingness to get stuck in across a diverse mix of technical tasks-from helpdesk tickets to website and system administration., * Provide 1st line and beyond IT support: act as the first point of contact for staff issues by phone, email, and ticketing system, setting up and troubleshooting hardware, software, mobiles, and Microsoft 365 / Google Workspace.

• Manage user accounts, onboarding/offboarding, permissions, and security patching while maintaining clear records and knowledge-base articles.
• Maintain, update, and improve company websites (utilising WordPress, HTML, CSS, JavaScript) and build new pages or internal tools.
• Work with databases (SQL) and manage code libraries using Git/GitHub, while exploring modern frameworks like React and Node.js.
• Support cloud and infrastructure administration, including day-to-day AWS environments (IAM, EC2, S3, hosting), backups, and basic network tasks.
• Leverage modern AI tools (such as Claude and ChatGPT) to speed up support documentation, assist with development, and help colleagues adopt automation safely.

• Minimum of 2 years’ professional experience in an IT support, junior technical, or similar role (ideally focused on 1st line support).
• Practical web management experience, specifically with WordPress, HTML, CSS, and basic coding or SQL database exposure.
• Exposure to, or familiarity with, cloud infrastructure platforms such as AWS and Microsoft 365 administration.
• Highly proactive, hands-on, and eager to get stuck into a varied technical workload with a strong, customer-focused communication manner.
• Must hold a full UK driving licence and have access to your own transport to commute reliably to the Chester office.