IT Support Technician

This is an excellent opportunity for an ambitious IT professional looking to develop their career within a fast-paced and supportive environment. You’ll become a key member of the IT function, providing first and second-line support to users while working on a variety of infrastructure, hardware and technology projects across the business.

The Opportunity

As an IT Support Technician, you will be the first point of contact for technical support and troubleshooting, assisting users across multiple office locations while supporting the wider IT infrastructure.

Working closely with senior IT professionals and developers, you’ll gain exposure to a broad range of technologies and have the opportunity to contribute to business-wide deployments and improvement projects., * Provide first and second-line IT support to end users

• Troubleshoot hardware, software and system issues
• Support Windows and Microsoft 365 environments
• Install, configure and maintain desktops, laptops and peripherals
• Manage and maintain printer infrastructure
• Assist with hardware deployments and upgrades
• Support Active Directory and user account administration
• Provide both remote and face-to-face technical support
• Assist with infrastructure and business technology projects
• Deliver excellent customer service and user support
• Travel occasionally between office locations when required

To be considered, you should have:

• At least 12 months’ experience within an IT Support or Service Desk environment
• Experience supporting Windows operating systems and Microsoft 365
• Knowledge of Active Directory, Group Policy and user authentication
• Understanding of networking concepts including DNS and general infrastructure support
• Experience supporting desktop and laptop hardware
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• The ability to work independently and as part of a team

Desirable Skills & Certifications

The following would be advantageous but are not essential:

• ITIL Foundation Certification
• Microsoft 365 Certifications
• AWS Cloud Practitioner
• Experience supporting multi-site environments, * Active Directory
• Communication Skills
• Microsoft Office
• Microsoft Windows OS
• Networking Skills
• Problem Solving
• Self-Motivation
• Teamwork
• Technical Support
• Windows Server Administration

• Salary of £30,000+ depending on experience
• Hybrid working available following probation
• Flexible start and finish times
• Annual salary reviews
• 25 days holiday plus bank holidays
• Additional day off on your birthday
• 6% employer pension contribution
• Company sick pay scheme
• Death in Service benefit (4x salary)
• Subsidised gym membership
• Employee Assistance Programme
• Ongoing training and development
• Modern Manchester City Centre offices
• Casual dress policy
• Long-term career progression opportunities