IT Technician | Secondary School in Barking | ASAP

An Ofsted-rated ‘Outstanding’ secondary school and Sixth Form in Barking is seeking an articulate, proactive, and technically skilled IT Systems & Technical Support Officer to join their dynamic IT Services team for an immediate (ASAP) start. Situated in a rapidly growing Outer London hub with modern educational facilities and expanding digital infrastructure, this operational appointment offers an exciting opportunity for an experienced IT professional or ambitious tech technician to manage classroom hardware, optimize network performance, resolve helpdesk queries, and maintain robust digital security across the campus., Stepping directly into the IT Services team this term, you will serve as a vital operational backbone for whole-school digital learning and administrative technology. Working alongside the Senior IT Systems Manager, you will provide first- and second-line technical support to staff, students, and leadership across a fast-paced learning environment. From deploying devices and configuring interactive AV equipment to troubleshooting network connectivity and administering cloud platforms, your expertise will ensure seamless hardware, software, and infrastructure performance throughout the school day.

• Environment: A state-of-the-art campus featuring high-specification computer suites, cloud-managed network infrastructure, digital media hubs, interactive displays, and a 1:1 staff device deployment model
• Culture: A highly professional, supportive, and solution-focused working environment dedicated to technological innovation, data security, high service standards, and operational excellence, * Deliver responsive 1st and 2nd line technical support across all campus hardware (desktops, laptops, tablets, interactive flat panels, printers) and software applications, logging and resolving helpdesk tickets efficiently.
• Perform routine maintenance, OS imaging, software deployment, user account provisioning (Active Directory / Google Workspace / Microsoft 365), and device auditing across student and staff user profiles.
• Troubleshoot physical and wireless network issues, AV systems in halls and classrooms, peripheral devices, and printing infrastructure to minimize classroom disruption.
• Support school safety and compliance by maintaining endpoint protection, enforcing user access controls, applying software updates, and safeguarding digital networks under UK GDPR and Cyber Essentials standards.
• Assist with the setup and technical operation of AV/IT equipment for whole-school assemblies, examinations, staff training events, and open evenings.

• Relevant technical qualification (e.g., CompTIA A+/Network+, ITIL, NVQ Level 3+ in IT/Computing) or equivalent demonstrable hands-on IT support experience.
• Strong technical background in configuring and supporting Windows 10/11, macOS, ChromeOS, Microsoft 365, Google Workspace, and Active Directory / Azure AD environment management.
• Direct experience troubleshooting PC/Mac hardware, interactive displays, network switching/cabling, Wi-Fi networks, and AV technology (prior experience in an educational or public sector environment is advantageous).
• Clear understanding of IT security protocols, data protection laws (UK GDPR), and e-safety/cybersecurity principles within a school setting.
• Excellent problem-solving skills, strong interpersonal and customer service skills, and the ability to work calmly and independently under pressure.

• Pay Scale: Outer London Support Staff Scale (commensurate with qualifications and technical experience).
• Local Government Pension Scheme (LGPS), generous annual leave entitlement, structured technical training and CPD certifications, free access to campus fitness amenities, and staff health and wellbeing schemes.