IT Technician | Secondary School in Newham

As an IT Technician, you will serve as a core technical troubleshooter, keeping hardware, network infrastructure, software platforms, and classroom tech running smoothly. Working alongside the Network Manager, you will respond to helpdesk tickets from staff and students, configure end-user devices, maintain interactive AV equipment, and support digital security. Your technical agility and customer-service mindset will ensure teachers can teach without interruption and students can access reliable digital learning tools every day.

• Environment: A modern Inner London campus featuring high-density wireless networks, cloud-managed suites, Mac/PC labs, interactive touchscreen displays, and digital print infrastructure
• Culture: A collaborative, solution-oriented, and tech-enabled environment committed to digital innovation, cybersecurity, continuous professional growth, and operational efficiency, * Provide 1st and 2nd line technical support across campus, resolving hardware, software, network, and audiovisual issues logged via the school IT helpdesk.
• Deploy, image, configure, and maintain laptops, desktop PCs, tablets, interactive displays, printers, and peripheral devices for staff and student use.
• Manage user accounts, access permissions, email groups, and security policies across Active Directory, Microsoft 365, Google Workspace, and school MIS systems.
• Assist with routine network administration, switch cabling, server backups, wireless access maintenance, and antivirus/patch management.
• Support front-line AV setups for assemblies, parent evenings, staff training sessions, and school events, while maintaining accurate IT asset logs and hardware inventories.

A forward-thinking secondary school and Sixth Form in the London Borough of Newham is seeking a tech-savvy, proactive, and customer-focused IT Technician to join their dedicated Network Infrastructure & ICT Support team. Positioned in a vibrant and rapidly developing East London community, this role offers an exciting opportunity for an IT support specialist, computer science graduate, or experienced helpdesk technician to maintain seamless digital operations and support cutting-edge educational technology across the school campus., * Relevant IT qualification (e.g., CompTIA A+/Network+, NVQ/BTEC Level 3+ in IT, or a Computer Science / Information Technology degree) OR equivalent technical helpdesk experience.

• Practical experience troubleshooting Windows 10/11, macOS, ChromeOS, iOS, Active Directory, and Microsoft 365 / Google Workspace environments.
• Solid understanding of basic networking principles (TCP/IP, DHCP, DNS, Wi-Fi configuration) and hardware diagnostics.
• Excellent problem-solving skills, strong communication, and a patient, user-friendly approach to helping non-technical staff and students.
• Familiarity with educational software, interactive displays, or school MIS platforms (e.g., SIMS, Arbor, Bromcom) is highly desirable.

• Pay Scale: Inner London Support Staff Scale (commensurate with technical experience and qualifications).
• Local Government Pension Scheme (LGPS), 26+ days annual leave plus bank holidays, structured technical training/vendor certifications (e.g., Microsoft/CompTIA), and staff wellbeing benefits.