IT Support Technician

We are looking for an IT Support Technician to join our IT team in Noordwijk, The Netherlands .

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

• Provide direct 1st Line IT Support to end users, including troubleshooting hardware, software, connectivity and Microsoft 365-related issues;

• Handle incidents and service requests through the IT Service Management system, ensuring proper documentation, communication, follow-up and timely resolution;

• Prepare, deploy, replace and maintain Windows endpoints using Microsoft Intune, Windows Autopilot and established provisioning procedures;

• Operate and support standardised and automated device provisioning workflows, including identifying, troubleshooting and escalating provisioning issues when necessary;

• Take operational ownership of IT asset and stock management, ensure accurate registration, inventory control, equipment allocation and lifecycle tracking;

• Maintain consistency between physical IT assets and their administrative records, proactively identifying and resolving discrepancies;

• Support employee onboarding, offboarding and equipment changes in accordance with established IT and security procedures;

• Perform standard software installations, configuration changes and endpoint troubleshooting;

• Provide basic 2nd Line IT Support within the scope of technical expertise and assigned responsibilities;

• Maintain and improve technical documentation, operational procedures and end-user instructions;

• Identify recurring incidents, process deviations and opportunities for operational improvement;

• Work closely with other IT team members, share knowledge and escalating complex technical matters when appropriate;

• Apply established IT security policies, operational standards and best practices.

• A completed MBO level 4 education in IT, Associate’s degree, or equivalent qualification through relevant professional experience;

• At least 4 years of relevant work experience;

• Demonstrable practical experience in IT support, endpoint management or a comparable technical support environment;

• The ability to independently troubleshoot common IT issues and take ownership of assigned tasks through to completion;

• Practical knowledge of Windows 11 and common business applications;

• Familiarity with Microsoft 365 services and basic user administration;

• Experience with Microsoft Intune, Windows Autopilot or comparable endpoint management and deployment technologies;

• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP and network connectivity troubleshooting;

• Familiarity with Active Directory and/or Microsoft Entra ID;

• Experience working with IT Service Management systems and structured support processes;

• A structured, accurate and reliable approach to administration, documentation and operational tasks;

• Strong ownership and accountability, including proactive communication, follow-up and escalation when necessary;

• Good interpersonal and communication skills, with a professional and service-oriented approach to supporting end users;

• A team player who enjoys collaborating, sharing knowledge and continuously improving ways of working;

• A willingness to learn new technologies and develop technical skills;

• Awareness of information security, confidentiality and the importance of following established procedures;

• Experience with IT asset management, inventory administration and device lifecycle processes is considered an asset;

• Experience with Microsoft Intune and Windows Autopilot in a professional environment is considered and asset;

• Basic scripting knowledge, particularly PowerShell is considered an asset;

• Experience with automated provisioning workflows or IT process automation is considered an asset;

• Basic experience supporting Windows Server, Active Directory or other infrastructure services is considered an asset;

• Experience supporting engineering, scientific or other technically demanding workplace environments is considered an asset;

• Familiarity with ITIL and ISO 27001-based operational practice is considered an asset;

• Fluency in English, both written and spoken;

• Candidates must be eligible to work in the EU.