Working Student - Technical Support

In addition to the role-specific skills, we are looking for candidates across all student and early talent positions at SAP who are open to working with AI tools, including agentic AI, to automate everyday tasks, prototype ideas, and build confidence in AI-assisted ways of working from day one.

What you’ll build

You work on real deliverables, not tasks in the shadow of others. Your contributions connect directly to your team’s goals. You leave with a portfolio of real SAP work you can build on.

You work in a global Product Support team and interact with customers all over the world.

• Communicate with customers to clarify problem statements
• Check the completeness of customer requests
• Support the team in managing the workload and analysing problems in advance
• Restructure an existing knowledge database

Where you belong

The Product Support team helps our customers run their business processes smoothly, particularly when using our products, by answering technical questions and resolving issues such as providing coding corrections. We are a global team and interact with customers all over the world.

As a working student you will be part of SAP Next Gen, a global network of students and early professionals growing together. You will have access to mentors, development programmes, and peers building their careers alongside you. It is a place where you can truly start something real.

You are a student ready to contribute alongside your studies. You are curious, adapt quickly, and stay resilient when priorities change. You think creatively, communicate clearly, and work well in a team. You are building your foundations in business and AI, and take the initiative to apply them. You bring emotional intelligence and cultural awareness to every interaction.

You are studying at a university or university of applied sciences and bring an interest in technical topics as well as working with customers.

• Understanding of programming languages in general
• Technical understanding of coding and databases
• Experience in any kind of customer service
• A basic understanding of how companies are based on business processes
• Strong communication skills in an international environment
• Fluency in English and German, written and spoken, is required
• Regular work at the Dresden office is required

We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems, whatever stage of their career they are at.