Working Student - Customer Success Management & Data/AI

You’ll work alongside Customer Success Managers on real customer programmes and internal tooling projects. Your work directly supports how SAP customers adopt and use Data & AI solutions.

• Help plan and run customer events such as Innovation Days and workshops
• Build and maintain a central Data & AI Use Case database for customer and demo examples
• Develop BDC customer use cases in collaboration with the CSM team
• Plan and execute demand generation activities, including digital campaigns and lead generation
• Consolidate reporting tools and frameworks for customer success processes, including account planning and business review sessions
• Support the rollout and optimisation of CSM tooling to improve process efficiency

You’re studying Business Administration or a related field, looking to build experience in customer success and data-driven work. You’re organised, collaborative, and comfortable turning information into clear outputs.

• A background in Business Administration or a comparable degree programme
• Advanced proficiency in Microsoft Excel for data handling and reporting
• A collaborative approach to working with customer-facing teams
• Customer Orientation - you keep the customer perspective in mind when shaping tools and content, strong organisational skills to manage several tasks in parallel
• Fluency in German and English is required for this role
• Location: Walldorf office

We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems - whatever stage of your career you’re at.