Change Manager (H/F)

· Key interfaces: Program/Project Managers, Product Owners, Enterprise/Domain Architects, Delivery Leads, HR, Communications, Learning teams, Security/Risk, and client stakeholders.

· Reporting: Works under Program/Delivery leadership; provides regular status to Steering Committee and delivery governance forums.

Key Responsibilities

· Change strategy & planning

o Define and execute the Change Management Strategy aligned to program outcomes, delivery approach (Agile/SAFe/Waterfall), and client context.

o Build and maintain an integrated Change Plan covering communications, stakeholder engagement, training, adoption, readiness, and reinforcement.

o Conduct change impact assessments (process, roles, skills, tools, controls) and maintain a change backlog with priorities and actions.

· Stakeholder management

o Identify stakeholders and personas; assess influence/impact; define engagement approach and governance.

o Run workshops, roadshows, and feedback loops with business leaders, SMEs, and end users; convert feedback into actionable improvements.

o Coach sponsors, change champions, and people managers to lead change effectively.

· Communication & engagement

o Develop communication narratives and messaging tailored to different audiences (executives, middle management, frontline users, IT operations).

o Create and manage communication assets: newsletters, FAQs, toolkits, intranet content, town halls, demo sessions, and release notes.

o Ensure consistent, transparent, and timely communication on what is changing, why, when, and how users are supported.

· Learning, enablement & adoption

o Define learning needs and training strategy; coordinate content creation with SMEs and learning teams.

o Design role-based learning journeys (e-learning, instructor-led, hands-on labs) and support UAT/preview groups.

o Plan hypercare and post-go-live support (floor-walkers, office hours, knowledge base) to accelerate adoption.

· Readiness, measurement & benefits

o Define readiness criteria, conduct readiness assessments, and drive actions to close gaps prior to go-live.

o Establish adoption KPIs (usage, satisfaction, proficiency, process compliance) and track progress using dashboards and surveys.

o Partner with program leadership to link adoption metrics to benefits realization and continuous improvement.

· AI change & responsible adoption (for AI engagements)

o Support AI rollout with focus on user trust, ethical use, data privacy, and governance awareness.

o Create enablement for new AI ways of working (prompting best practices, human-in-the-loop, escalation and exception handling).

o Coordinate change actions related to model updates, policy changes, and AI product releases.

· Delivery governance

o Provide regular reporting on change activities, risks, dependencies, and mitigation plans in governance forums (OpCo/SteerCo).

o Maintain RAID logs for change-related items and ensure alignment with overall program plan.

o Ensure change deliverables meet quality expectations and are delivered on time and within scope.

https://ibegin.tcsapps.com/candidate/next/en-FR/policies/privacy-notice

· Education: Bachelor’s degree in business, Engineering, Information Systems, or a related field (master’s preferred).

· The candidate should be AI proficient.

· Experience: 8-10 years in Organizational Change Management (OCM) / Change Enablement / Transformation roles within IT and business transformation programs.

· Proven track record in at least two of the following: ERP/CRM rollouts, cloud adoption, digital workplace transformation, service management/SIIT/SIAM, data & analytics transformation, automation/RPA, or GenAI / AI product deployments.

· Methods: Hands-on experience with Prosci ADKAR or equivalent change frameworks; familiarity with Agile/SAFe ways of working. (Prosci Certification)

· Language: Fluent French and English (written and spoken) for France-based engagements.

· Mobility: Willingness to travel within France/Europe depending on client needs.