DEX Analyst (Digital User Experience)

The Digital User Experience (DEX) team currently supports several key Softcat customers by providing assessments, reporting and intelligence on their digital user experience. Using a market leading technology solution (Riverbed), the team provides valuable insights into a customer’s IT estate and helps them improve their digital user experience score. This service is expanding, and you will be working proactively to report on our customers estates and providing advice and guidance on how to improve their digital experience score, whilst utilising other teams within Softcat.

As a DEX Intelligence Analyst, your role is to utilise a market leading technology to provide our customers with insights and reporting on their estate, ultimately helping them improve their digital user experience.

The team supports a wide variety of organisations, and you can expect to be working closely both with our ITAM specialists, internal technology specialists, sales stakeholders and our customers. For the right candidate there is a clear progression path within the team as your experience grows. Training will also be offered, dependent on experience.

As DEX Intelligence Analyst, you’ll be responsible for:

• Utilise a marketing leading intelligence solution to carry out key service deliverables monthly carry out of key service deliverables including customer reporting, monthly workshops, scheduled report creation, supporting the service technology and running customer workshops
• Helping customers gain the maximum value from the technology solution and service
• Providing ad hoc and scheduled training of the solution
• Analyse reports and build recommendations for improvement based on IT estate data
• Working with our sales community to drive service adoption
• Aid the customers for ad hoc reports and queries
• Analysing customer IT estate data to identify areas of improvement

• Understanding of the concept and technology for SaaS and on prem software, computer/server/network hardware and infrastructure
• Understanding of operating systems (Mac OS and Windows) and Deployment principles
• Report creation using PowerPoint, Word etc
• Knowledge of Tableau, ideally dashboard creation, but not a necessity
• Familiarity of using APIs to access data would be an advantage
• Understanding of networking, Wi-Fi, IP etc
• Experience in reviewing IT infrastructure and identifying efficiencies and potential remediation
• Excellent communication & presentation skills
• Well organised and self-motivated

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career., Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.