The ideal candidate will have hands-on experience supporting Microsoft Identity Manager (MIM), strong SQL Server troubleshooting skills and a good understanding of .NET applications and identity integrations.

Hands-on experience with Microsoft Identity Manager (MIM), including MIM Sync, MIM Service, connectors, run profiles and provisioning workflows.

Strong L2 application/production support experience, including incident management, problem management, service restoration and root cause analysis.

Strong SQL Server / T-SQL skills for data investigation, troubleshooting and reporting.

Working knowledge of .NET/C# applications, application logs, configurations and troubleshooting.

Good understanding of Active Directory, Entra ID, LDAP, Kerberos, NTLM and authentication protocols.

Experience resolving identity synchronisation errors, provisioning failures and integration issues.

Knowledge of ITIL processes, change management, operational monitoring and technical documentation.

Strong stakeholder communication skills and experience working with global technical teams.

Previous HSBC experience is highly preferred.

Banking or regulated financial services experience is desirable.

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