Support Engineer

You’ll provide Level 2 operational support across critical IAM services, with a particular focus on Microsoft Identity Manager (MIM). The role will suit someone with a strong production-support background who enjoys getting into complex technical issues, troubleshooting integrations and working closely with engineering teams to resolve problems at their root cause.

What you’ll be doing

• Providing L2 support for Microsoft Identity Manager (MIM) Sync and MIM Service across production and non-production environments.
• Triaging incidents, analysing logs and identifying failure points to restore services within agreed SLAs.
• Monitoring scheduled sync and provisioning jobs, including failed connectors, stuck requests and data exceptions.
• Troubleshooting joiner, mover and leaver provisioning issues and access-request workflow failures.
• Using SQL Server / T-SQL to investigate data issues, reconciliation problems and reporting requirements.
• Supporting.NET/C#-based components, reviewing logs and configurations and coordinating fixes with L3/engineering teams.
• Investigating integrations across technologies including Active Directory, Entra ID, ServiceNow and HR systems.
• Troubleshooting LDAP integrations and authentication technologies including Kerberos, NTLM, TLS and encryption.
• Supporting root-cause analysis and problem management for recurring incidents.
• Maintaining operational documentation, runbooks and known-error documentation.
• Supporting major incidents and outages when required.

You’ll ideally have:

• Strong experience in L2 application or production support within enterprise environments.
• Hands-on knowledge of Microsoft Identity Manager (MIM), particularly MIM Sync, run profiles, connector space/metaverse concepts and error handling.
• Strong SQL Server / T-SQL skills for technical investigation and reporting.
• An understanding of.NET/C# applications from a support and troubleshooting perspective.
• Good knowledge of Active Directory, including users, groups, OUs and permissions.
• experience diagnosing complex application and infrastructure integration issues.
• Strong root-cause analysis and technical troubleshooting capabilities.
• experience working closely with developers, engineers and operational teams.
• Ability to work independently and take ownership of technical issues through to resolution.
• Strong stakeholder communication skills and confidence explaining technical problems and solutions.

Nice to have

• Previous experience within banking, financial services or another regulated environment.
• experience working across global technology teams.
• Understanding of IAM security controls, including least privilege, audit trails and access recertification.
• experience with Excel, Visio and Confluence.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the “Contacting Us” section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments