Helpdesk Coordinator

The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients., * Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner.

• Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution.
• Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs.
• Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols., Control Systems Engineer Location: Rotherham Salary: £70,000 Shift: Monday - Friday Days Benefits: * 25 days’ holiday plus bank holidays * Option to buy up to 5 additional holidays after probation * F… 2w ago

• Previous helpdesk experience ideally in facilities management or a related industry.
• We also welcome applications from candidates with a successful background in sales eg automotive or similar consultative sales environments who can demonstrate outstanding communication and relationship-building skills
• Strong customer service orientation with the ability to handle challenging situations calmly and effectively.
• Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment.
• Strong analytical skills with the ability to assess performance data and make data-driven improvements.
• Familiarity with helpdesk management software and ticketing systems.
• Strong verbal and written communication skills.
• Ability to manage and motivate a team to meet targets and deliver high-quality service.
• Knowledge of facilities management practices is desirable but not essential.

• Permanent
• York, North Yorkshire
• £38k / year

Engineering

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent opportunity. Electrical Maintenance Engineer - Mobile Salary: £19.50 per hour (£3… 6d ago, * Permanent

• Rotherham, South Yorkshire
• £40k - £60k / year, * Permanent
• Hayfield Green, South Yorkshire
• £35k - £40k / year, * Permanent
• Leeds, West Yorkshire
• £75k / year

Construction

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client for this permanent position. Location: Leeds or Sheffield Salary: £75,000 + £7,500 Car Allowance Job Type: Full-… 2w ago

Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are now looking for another Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support.