Support Engineer (SC cleared)
Stott and May
London, United Kingdom
3 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£208,000
Working hours
Regular working hours
Job source
Tech stack
Active Directory
JIRA
Cisco IOS
Linux
Domain Name System (DNS)
Internet Protocol Security (IP SEC)
MongoDB
MySQL
Public Key Infrastructure
Software Engineering
SSL Certificate Management
Network Routing
+6 more
System Availability
Software Troubleshooting
Apache Nifi
Docker
Elk Stack
Vmware
Job description
Provide day-to-day application and system support within a small engineering team.
- Manage incidents, problems, service requests and system changes.
- Diagnose and resolve technical issues, maintaining service levels and system availability.
- Support system enhancements, upgrades, patching and proactive maintenance.
- Liaise with clients, technical teams and third-party suppliers.
- Produce service reports, technical documentation and incident reviews.
- Identify opportunities for service improvements and manage technical risks.
- Provide technical guidance and support to other engineers.
Requirements
ITIL 4 Foundation.
- Linux.
- Apache NiFi.
- Strong troubleshooting and problem-solving skills.
- Proactive, adaptable and able to work independently with minimal supervision.
- Good communication and stakeholder management skills.
Desirable Experience
- Active Directory, DNS and network routing.
- IPsec, cryptography and PKI/certificate management.
- Cisco IOS, Docker and VMware.
- MySQL, MongoDB and ELK Stack.
- Jira and infrastructure technologies.
- Software development lifecycles and technical assurance.
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