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IVR Developer - TX

Tekishub Consulting Services Llc
Houston, TX, United States
5 days ago
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Role details

Contract type
Contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
8 years minimum
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Java (Programming Language) Automatic Call Distributor Amazon Web Services Microsoft Azure Cloud Computing Computer Programming Databases Software Debugging JSON Python (Programming Language) Node.Js Public Switched Telephone Networks
+17 more
Software Engineering Systems Integration Twilio Amazon Connect Real-Time Transport Protocol Google Cloud Chatbots Genesys Large Language Models Prompt Engineering Backend Bots Restful APIs Webhooks Natural Language Understanding Cisco Microservices

Requirements

8+ years of experience in IVR, telephony, contact center, or voice application development. Hands on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya. Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers. Experience developing voice bots/conversational AI. Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows. Strong programming skills in Python, Node.js, Java, or similar. Experience with REST APIs, JSON, webhooks, databases, and microservices. Experience integrating voice platforms with CRM and backend systems. Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform. Strong debugging, troubleshooting, and production support skills Suresh

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