ServiceNow Developer

We are seeking an experienced Lead ServiceNow Developer / Administrator with strong hands-on expertise in ServiceNow development, platform administration, architecture, and enterprise implementations. The ideal candidate will lead end-to-end ServiceNow implementations while actively contributing to development, integrations, platform configuration, and administration. The candidate should have extensive experience across ITSM, ITOM, ITAM, CMDB, CSDM, integrations, testing, release management, and platform governance.

Roles & Responsibilities:

• Lead end-to-end ServiceNow implementations, from requirements gathering and solution design through development, testing, and deployment.
• Perform hands-on ServiceNow development, configuration, customization, and platform administration.
• Design, develop, and maintain workflows, business rules, client scripts, reports, dashboards, and integrations.
• Provide technical leadership on ServiceNow platform architecture, design patterns, and development best practices.
• Develop and maintain CMDB and Common Service Data Model (CSDM) strategies.
• Lead platform testing, release management, deployment activities, and governance.
• Design and implement integrations using Azure AD, SSO, MID Server, REST APIs, SOAP APIs, and email services.
• Collaborate with technical teams, business stakeholders, project managers, and leadership.
• Present technical solutions, architecture designs, and implementation plans to stakeholders.
• Troubleshoot complex platform issues and optimize ServiceNow performance.
• Ensure platform scalability, security, reliability, and adherence to enterprise standards.

• 8+ years of hands-on experience in ServiceNow development and administration.
• Strong experience with ServiceNow ITSM, ITOM, and ITAM modules.
• 5+ years of experience developing and supporting ServiceNow integrations.
• Strong knowledge of ServiceNow platform architecture and administration.
• Hands-on experience with Azure AD / Microsoft Entra ID and SSO integrations.
• Experience configuring and managing MID Servers.
• Strong experience with REST APIs, SOAP APIs, and email integrations.
• Expertise in CMDB management and CSDM implementation.
• Experience leading enterprise ServiceNow implementations.
• Knowledge of testing, release management, platform governance, and deployment processes.
• Excellent communication, leadership, and stakeholder-management skills.
• Ability to present technical solutions to both business and technical teams.