ServiceNow Developer

We are seeking ServiceNow Developer to design, configure, and deliver solutions across the IT Asset Management suite, with a focus on Hardware Asset Management (HAM) and Software Asset Management (SAM). This role involves partnering with product owners, procurement, security, and IT operations to automate lifecycle processes, improve data accuracy, reduce software and hardware risk/cost, and drive compliance. The ideal candidate will have a strong development background in ITSM, SPM, and ITAM., * Design, configure, and develop on the ServiceNow platform for ITAM, HAM, and SAM across all environments.

• Implement and enhance data models, discovery, normalization, entitlement, reconciliation, and lifecycle workflows.
• Build and maintain integrations to CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance systems.
• Configure HAM Pro, including stockrooms, models, asset states, and full lifecycle processes from receiving to disposal.
• Configure SAM Pro, including software models, normalization, publisher packs, entitlements, contracts, and compliance positions.
• Develop client/server scripts, UI policies/actions, Flow Designer flows, business rules, Script Includes, and Scheduled Jobs.
• Implement Discovery and SAM normalization/publisher packs, tuning identification and reconciliation rules.
• Configure CMDB relationships, class models, and data quality controls for health, completeness, and correctness.

• 3+ years of experience building on the ServiceNow platform.
• Strong ServiceNow scripting (JavaScript, Glide API), data model, and Flow Designer expertise.
• Hands-on experience with HAM Pro (stockrooms, workflows, lifecycle states, asset audits).
• Experience with various software licensing models (e.g., per device/user, SaaS, Oracle, Microsoft, Adobe).
• Familiarity with asset financials, depreciation, contracts, warranties, vendors, and procurement flows.
• Demonstrated ability in troubleshooting, performance tuning, and root-cause analysis.
• Excellent communication skills for collaborating with both technical and non-technical stakeholders., * Experience with ServiceNow Discovery, Cloud Discovery, and SAM/HAM Pro optimization at an enterprise scale.
• Advanced scripting skills for complex reconciliation, custom license models, and API-based entitlement loads.
• Knowledge of hardware lifecycle best practices, including RMA, repair depots, and secure disposal.
• Knowledge of SaaS management (Okta, Azure AD, SSO, SCIM, usage/telemetry-driven reclamation).
• Experience with data governance, data quality KPIs, and CMDB/CSDM alignment initiatives.