IT Support Analyst

Provide technical support for desktops, laptops, tablets, smart devices, printers, RF scanners, and server-related computing equipment.

• Perform imaging, software installations, system restores, upgrades, troubleshooting, and repair activities.
• Diagnose and resolve hardware and software issues, coordinating with third-party vendors when necessary.
• Support end users with Microsoft 365, Windows 10, SharePoint, Microsoft Access databases, and enterprise applications.
• Administer and maintain user accounts through Active Directory.
• Assist with WAN/LAN infrastructure support, including switches, routers, wireless access points, VPN connectivity, and port configurations.
• Maintain accurate IT inventory records and ensure hardware peripherals are readily available.
• Collaborate with Corporate IT and Engineering teams to escalate and resolve complex technical issues.
• Take ownership of support requests and drive issues through successful resolution.
• Support company-wide technology initiatives, projects, and system implementations.
• Ensure compliance with IT policies, standards, processes, and procedures.
• Stay current with emerging technologies and industry trends to improve user experience and productivity.
• Participate in on-call support and escalation activities as required.

Technical Support, Analysis Skills, Technical Support, Customer Relations, Information Technology & Information Systems, Analysis Skills, Laptop PC, Desktop PC, Radio Frequency, Printers, Associate’s Degree in Information Technology or a related field, or equivalent combination of education and experience.

• Hands-on experience supporting Windows-based environments, including desktop and laptop hardware, tablets, software installations, imaging, system recovery, and patch management.
• Experience working with virtual server environments and network infrastructure technologies.
• Familiarity with Active Directory administration and Microsoft 365 technologies.

• Understanding of WAN/LAN networking concepts, VPN connectivity, routers, switches, and wireless technologies.

• Minimum of 2 years of technical support experience, preferably within a manufacturing or industrial environment.

TRC is partnering with a leading organization in Williamsburg, Virginia, to hire a Technical Support Analyst for an onsite, part-time opportunity! The ideal candidate will bring hands-on technical support experience and a customer-focused approach to supporting enterprise IT systems and end users.