IT Support & Systems Administrator

The IT Systems Administrator provides on-site technical support and day-to-day IT administration for Abacus employees, systems, and devices. This role is responsible for troubleshooting and resolving hardware, software, network, access, and user account issues; supporting employee onboarding and offboarding; maintaining devices; coordinating with corporate IT and third-party vendors; and ensuring employees have the technology access and tools needed to perform their roles effectively. What’s In It For Me?

• Market Value Compensation
• PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

Responsibilities: What Will I Do?

• Provides front-line break/fix technical support for employee hardware, software, network, access, and system issues.
• Sets up, configures, recycles, and maintains company-issued laptops, desktops, iPads, iPhones, printers, and other technology equipment.
• Creates, updates, and manages Microsoft user accounts, email access, security groups, permissions, and related employee access needs.
• Supports employee onboarding by setting up IT equipment, Microsoft ID accounts, system access, device profiles, email, and required software prior to or upon employee start date.
• Supports employee offboarding by coordinating timely access removal, device collection, account deactivation, and reassignment or recycling of equipment.
• Links, updates, and maintains employee technology profiles across applicable systems, devices, and business applications.
• Performs software installations, patches, upgrades, and routine updates on company devices and supported applications.
• Assists with network troubleshooting, connectivity issues, basic network updates, printer access, Wi-Fi access, and coordination with corporate IT or network vendors as needed.
• Applies knowledge of computer software, hardware, mobile devices, networking, and internal procedures to identify and resolve technology issues.
• Collaborates with employees, ARKON, corporate IT, software vendors, and hardware vendors to research, escalate, and resolve issues.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains accurate documentation of equipment assignments, access changes, troubleshooting steps, and resolved issues.
• Identifies recurring technical issues and recommends process, system, or training improvements.
• Provides meeting, training, and technician support as needed.
• Maintains knowledge of technology innovations, cybersecurity expectations, and IT support best practices.
• Performs other related duties as assigned.

Do you have experience in Vendor coordination?, Do you have a Associate’s degree?, * 4 years IT support experience or associates degree in a technology field focused on end user devices and software

• Experience in a plumbing, electrical, or HVAC is a plus
• People skills are critical! Our staff need to be happy with their technology and tools
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Must be a dependable, self-starter with ability to prioritize and manage several projects efficiently
• Customer service attitude with excellent communication skills

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance