Help Desk Technician

CMK Resources is working with a long-standing client in their search for a talented Helpdesk Technician. This position will serve as the primary on-site technical resource for our customer while working as part of the broader Managed Services team. The technician will be responsible for receiving, triaging, troubleshooting, and resolving Level 1 and Level 2 support requests submitted in person, through chat, by email, or by phone., The role requires someone who is comfortable working directly with end users, can independently troubleshoot common workstation, Microsoft 365, networking, printing, and application issues, and knows when an issue should be escalated to senior engineering or specialized technical resources.

• 2+ years of experience providing IT helpdesk, desktop support, or technical support. \n

• Demonstrated experience troubleshooting Level 1 and Level 2 end-user issues. \n

• Strong working knowledge of Windows 10/11. \n

• Experience supporting Microsoft 365 applications and services. \n

• Familiarity with Active Directory and/or Microsoft Entra ID. \n

• Experience troubleshooting basic TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity. \n

• Experience troubleshooting workstation hardware and peripherals. \n

• Ability to independently diagnose problems and determine appropriate escalation paths. \n

• Strong verbal and written communication skills. \n

• Comfortable providing direct, face-to-face technical support to end users. \n

• Strong documentation and ticket-management habits. \n

• Ability to manage multiple requests and priorities in an MSP/service-desk environment. \n