Technology Services Technician II

Supports technical computer and network systems support work at the intermediate level. Installs, configures, and maintains computer workstations, software, hardware and related equipment in a local and/or wide area network environment. Performs intermediate level local and remote troubleshooting and problem resolution. Performs intermediate level network administration duties.

Essential Functions

1. Responds to trouble calls on the Help Desk; initiates trouble tickets; and troubleshoots and resolves basic and intermediate level problems related to technology hardware, software, and connectivity both remotely and onsite. Refers more complicated problems to higher-level technical staff.

2. Installs, configures, and relocates technology equipment, peripherals, software, and networking components in a local and/or wide area network environment.

3. Provides intermediate level assistance and consultation on system usage including word processing, spreadsheets, e-mail, data and file transfers, databases, and other district approved software and systems in accordance with existing hardware and software standards.

4. Operates Computer Help Desk and remote control software.

5. Installs, configures, operates, maintains, and troubleshoots computer systems, workstations, networks, and associated equipment.

6. Configures and implements approved subsystems, products, and databases

7. Implements routine preventive maintenance procedures per DCPS policies and procedures

8. Coordinates warranty work for assigned areas.

9. Performs other duties as assigned.

two (2) year combination of education, training and experience installing, configuring, and maintaining Windows and/or Unix/Linux microcomputer systems, which includes the operation of microcomputers using word processing, spreadsheet applications, database, and network software.

Education may be substituted for experience for coursework, major, or degree; in Computer Science, Data Processing, Management Information Systems, or a related field; as follows: twelve (12) semester hours of course work for one (1) year of experience; an Associate’s degree for two (2) years. Certification in A+ and/or Network + may substitute for one (1) year of experience.

Promotional Requirements: All permanent employees of the unit who have worked for one (1) year in the class of Technology Services Technician 1 may be automatically promoted into this classification based upon the recommendation of the department head. All permanent employees who have worked as a TST Trainee or Technology Services Technician 1 who have reached the required 2 years of experience or equivalent through experience, education, and/or certifications may also be automatically promoted into this classification based upon the recommendation of the department head.

Licensing: A valid Florida driver’s license is required prior to appointment and must be maintained during employment in this class.

Knowledge, Skills, and Abilities

• Intermediate knowledge of computer systems, servers, and workstation installations, including operation and preventive maintenance
• Intermediate knowledge of basic network administration and troubleshooting
• Intermediate knowledge of microcomputer software including word processing, spreadsheet applications, data base, network software and data communications
• Intermediate knowledge of computer hardware, software and data communications functionality and capability
• Intermediate knowledge of computer analysis and design principles
• Intermediate knowledge of effective precautionary procedures for protecting and maintaining electronic data security
• Intermediate knowledge of computer associated equipment such as printers, scanners, and digital cameras
• Strong oral, written, and interpersonal communication skills
• Strong customer service skills
• Ability to read, understand and apply knowledge acquired from computer manuals, software instructions, and by accessing technical support
• Ability to determine and meet user computer system and workstation needs
• Ability to operate Computer Help Desk and remote control software
• Ability to prepare and maintain documentation
• Ability to prepare instructions and reference materials
• Ability to establish and maintain effective working relationships with others
• Ability to assist and provide basic instruction to users in both one-on-one and small group settings
• Ability to perform duties in accordance with district standards and policies

DCPS offers a competitive salary schedule and generous supplements for select hard to staff subject areas. Our starting teacher salary is the highest in the Northeast Florida region! Annual teacher salaries range from $39,500 -$73,000 based on degree and experience.

Duval County Public Schools in Jacksonville, Florida is the 22nd largest school district in the nation and the sixth largest school district in Florida. The district is committed to ensuring that students are prepared for success in college or a career, and life. In addition, the district will make sure its mission of providing educational excellence is reflected in every school, in every classroom, for every student, every day.

DCPS currently serves approximately 128,000 students in grades Pre K-12 and operates 163 schools. In addition to its traditional, comprehensive schools, DCPS is known for its diverse magnet schools and themes and nationally recognized high school programs that include rich acceleration and vocational programing.