Migration Support & Hypercare Engineer
Artech
Chicago, IL, United States
5 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$145,600 - $156,000
Working hours
Regular working hours
Job source
Tech stack
Microsoft Azure
Data Transmissions
Microsoft Exchange Server
Microsoft SharePoint
Powerapps
Job description
- Support Client 365 tenant-to-tenant migration from Flex to Axiom, covering Exchange Online, OneDrive, SharePoint, and Client Teams.
- Work with Client Cross-Tenant Migration Tool and Quest On Demand for mailbox, OneDrive, SharePoint, and Teams migrations.
- Troubleshoot migration failures, mailbox synchronization, data transfer, and post-migration issues.
- Provide migration support during active migration waves, including weekend activities when required.
- Perform post-migration validation, issue resolution, and hypercare support.
- Coordinate with migration leads and escalate unresolved technical issues to Client or Quest support teams.
Target tenant Axiom Migration type Client 365 tenant-to-tenant Email platform Exchange Online to Exchange Online Migration tools Client Cross-Tenant Migration Tool, Quest On Demand Power Platform AppPoint for Power Apps and Power Automate Tracking Azure DevOps (ADO)
Requirements
Microsoft Exchange Server, Customer Support/Service, Microsoft SharePoint, Identify Issues, Problem Solving Skills
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