Network Operations Center Specialist

NOC Specialists are responsible for monitoring and maintaining the Global IP Network (GIN). The GIN network is a tier1 Global Internet Backbone supporting transit and peering connections across a range of core and aggregation routers.

• Primarily responsible for tracking, ownership, resolution, and documentation of all GIN customer and GIN backbone issues.
• Monitor the GIN network using SNMP monitoring software along with various in-house tools.
• Troubleshoot and resolve routing/physical layer issues for GIN customers, peers and network infrastructure.
• Field calls and emails from customers, peers, Telcos and inter-company organizations.
• Interface with other operations centers for escalation and resolution of issues.
• Perform scheduling/coordination of all maintenances that affect the GIN network.
• Carry out select maintenances on the GIN network.
• Basic router configurations utilizing in-house configuration tools.
• Responsible for managing vendor tickets related to hardware and software issues.
• Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
• Perform troubleshooting and fault isolation on the GIN network.
• Performs other duties as assigned.

Between 1-5 years’ experience, preferred in the following areas:

• Applicants must possess strong customer service, problem solving, organizational, and analytical skills.
• TCP/IP protocol suite (strong with Layers 1-3), Layer1/2 WAN protocols, LAN/WAN topologies.
• BGP, ISIS, MPLS, LDP, RSVP
• Unix/Linux, DNS, VI
• Cisco, Juniper, Nokia router experience
• Experience with Ethernet and Optical Circuits up to and including 10 GigE, and 100 GigE

Certifications

Cisco and Juniper certifications such as CCNA/CCNP and JNCIA/JNCIS preferred