Technical Program Manager

We are seeking an experienced Technical Program Manager to lead a high-impact IT Infrastructure Lifecycle Management and Risk Governance program within a large, complex enterprise environment.

This person will serve as the bridge between IT asset management and the technical teams responsible for network, server, end-user computing, cybersecurity, and other infrastructure environments. The ideal candidate is a hands-on program leader with strong ServiceNow/CMDB experience, knowledge of the full IT infrastructure lifecycle, and the ability to drive complex initiatives across teams without direct authority., * Lead multiple infrastructure lifecycle workstreams, maintaining detailed project plans, milestones, risks, dependencies, and action items.

• Partner with infrastructure, asset management, cybersecurity, ServiceNow, and other technical teams to drive lifecycle and remediation initiatives.
• Use ServiceNow/CMDB data to identify asset lifecycle status, ownership, end-of-life/end-of-support technology, and remediation priorities.
• Coordinate remediation plans for aging hardware and software and drive work through completion with responsible technical teams.
• Support technology risk governance, including risk exceptions, prioritization, and remediation tracking.
• Improve asset lifecycle processes, data accuracy, systems of record, and ownership/governance practices.
• Develop and maintain policies, SOPs, process documentation, and governance materials.
• Facilitate stakeholder meetings, build consensus, drive accountability, and communicate program status and risks to leadership.

• 7+ years of experience in Technical Program Management, Project Management, or similar roles within complex IT environments.
• Strong hands-on program/project management experience managing multiple interconnected workstreams.
• Experience with IT infrastructure lifecycle management, including production, maintenance/change, end-of-life, remediation/replacement, and decommissioning.
• ServiceNow-based asset or infrastructure lifecycle management experience.
• Experience with ServiceNow, including CMDB, Configuration Items (CIs), and asset/configuration data.
• Working knowledge of enterprise infrastructure such as networks, servers, end-user computing, hardware, and software.
• Strong stakeholder management skills with demonstrated ability to influence without authority and work effectively with technical SMEs.
• Strong documentation skills, including experience developing SOPs, policies, processes, and governance documentation.

Preferred Qualifications

• Experience analyzing asset or lifecycle data using Excel or similar tools.
• Experience with SCCM, Intune, ServiceNow integrations, or other infrastructure inventory systems.
• Knowledge of technology risk, cybersecurity, NIST, compliance, or risk remediation processes.
• Experience working in large, highly regulated, critical infrastructure, or 24/7 environments.
• Certifications such as PMP, PgMP, ITIL, or ServiceNow are a plus but not required. Relevant hands-on experience is more important.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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