This position is responsible for performing advanced customer and site data management functions while ensuring compliance with company standards and procedures. The Site Data Compliance Specialist II serves as a resource for customer account structures, supports data quality initiatives, and assists in resolving complex customer, site, billing, and hierarchy discrepancies across multiple branches and departments., * Perform all duties of the Data Compliance Specialist level I position.

• Review and process complex customer and site setup requests requiring additional research or validation.

• Analyze customer account structures to ensure alignment with company data standards and procedures.

• Research and resolve customer, billing, service location, contact, and hierarchy discrepancies.

• Identify duplicate customer or location records and assist with consolidation efforts while preserving data integrity.

• Support routine audits of customer and location records to identify inaccuracies, missing information, or inconsistent naming conventions.

• Assist in developing, documenting, and improving data entry procedures and quality control measures.

• Provide guidance to branch personnel regarding customer setup requirements, account structures, and data standards.

• Monitor request queues and assist with prioritizing work to support timely completion of branch requests.

• Generate or assist with reports related to request volume, data accuracy, open items, and cleanup initiatives.

• Provide onboarding support and process training to new team members as needed.

• Other duties as assigned.

• High school diploma or GED required; Associate degree preferred.

• 3+ years of administrative, customer master data, contract administration, service operations, billing, or related experience.

• Strong understanding of customer account setup, customer hierarchy, and data maintenance processes.

• Strong analytical, research, and problem-solving skills.

• Excellent oral and written communication skills, with the ability to work cross-functionally with multiple departments.

• Intermediate to advanced working knowledge of Microsoft Office applications, including Excel and Outlook.

• Ability to work independently and make decisions within established guidelines.

• HVAC, service operations, billing, or contract administration experience, a plus.

Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.