Associate Systems Administrator

Supports supply chain technology platforms, including WMS, operating systems, applications, hardware, cloud services, and distribution-center automation. Responds to user inquiries and system alerts, troubleshoots outages, documents interactions in ServiceNow, performs root-cause analysis, coordinates with vendors and developers, maintains runbooks, and ensures SLA performance. The role requires clear communication, customer service, ITSM knowledge, SQL familiarity, and participation in on-call support., The Associate Systems Administrator is an opportunity to build your career in enterprise technology while supporting the systems that keep Supply Chain operations running. In this role, you’ll help monitor and support critical technology platforms, troubleshoot system issues, and work closely with developers, business partners, and technology teams to keep systems reliable and performing as expected., * Provide end-to-end support for all Supply Chain Solutions, inclusive of our WMS and operating systems, business applications, hardware devices, and cloud-based services

• Serves as the immediate technical contact for all locations that use Supply Chain systems, responding to user inquiry primarily through calls & chats, while detailing all interactions in ServiceNow
• Solves issues and outages with urgency and informed by issue impact, including collaboration with vendors, developers, and application administrators to resolve and determine root cause.
• Manages automation infrastructure for DCs, MDCs, and Ship Hubs.
• Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems.
• Communicate technical information clearly to both technical and non-technical audiences, demonstrating professionalism, accountability, and a first-in-class customer service mentality when interacting with customers and teammates
• Uses standardized procedures and best practices to achieve goals, objectives and meet deadlines, and when no process exists works with surrounding resources to create those guidelines as needed
• Champions all issues through resolution, prioritizing business impact and ensuring SLA performance meets or exceeds expectations
• Assist in knowledge management activities, including creating, updating, and maintaining technical documentation and runbooks including ServiceNow records, Remote or Hybrid United States Mid level Mid level Automotive * Big Data * Information Technology * Robotics * Software * Transportation * Manufacturing Leads aftersales performance across an assigned dealership district by driving revenue, customer retention, customer experience, and KPI achievement. Advises dealer leadership, executes GM customer care and aftersales initiatives, analyzes operational and performance data, develops business plans, improves service lane traffic, and resolves warranty and customer concerns. The role requires frequent territory travel, strong automotive service and parts knowledge, Excel proficiency, and the ability to legally operate a motor vehicle. Top Skills: Excel RapidScale, Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, renewals, and growth. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, and identify risks and expansion opportunities. Maintain account documentation, support continuous improvement, and build trusted customer relationships across managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments., Manage a portfolio of B2B technology and managed-services customers, guiding onboarding, adoption, engagement, retention, renewals, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, identify growth opportunities, and improve customer success processes. The role requires strong relationship management, organization, communication, and familiarity with cloud technologies and customer success metrics. Top Skills: AWSCRMCustomer Success PlatformsGCPAzureVMware

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

We’re looking for someone who brings strong customer service and problem-solving skills, technical aptitude, and a genuine willingness to learn. You don’t need to know everything coming in. What’s most important is the ability to learn quickly, work through issues, communicate clearly, and follow established IT service management (ITSM) processes., * Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.

• 1-2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role.
• Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred.
• Basic understanding of troubleshooting application, infrastructure, and software issues in a fast-paced environment.
• Fundamental knowledge of supply chain operations and supporting technology platforms.
• Basic understanding of IT service management principles and ticketing systems.
• Working knowledge of SQL and database concepts.
• Familiarity with automation technologies used in distribution and logistics environments.
• Strong analytical, problem-solving, and communication skills (both verbal and written).
• Ability to explain technical concepts to both technical and non-technical audiences.
• Self-motivated, meticulous, and able to manage multiple priorities effectively.
• Willingness to participate in on-call support rotation and occasional travel to distribution locations.
• Demonstrated reliability, accountability, adaptability, and commitment to attendance.
• Strong customer focus and commitment to service excellence.
• Must be comfortable taking calls and speaking directly to internal partners and customers on the phone.
• CompTIA A+, Network+, or similar entry-level certification a plus.
• Microsoft Azure Fundamentals (AZ-900) certification or coursework a plus.
• Experience using ServiceNow or another IT service management platform a plus.
• Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools a plus.
• Experience creating user documentation or knowledge articles a plus.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!, Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

- $4,387.02 - $7,681.62

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.