IT Support Analyst

The IT Support Analyst will provide day-to-day technical support to end users, troubleshoot hardware and software issues, assist with account administration, and help maintain a reliable IT environment., * Provide technical support and troubleshooting assistance to end users.

• Diagnose and resolve common Windows operating system and Microsoft Office 365 issues.
• Assist with Active Directory account management and user access requests.
• Install, configure, maintain, and troubleshoot software applications.
• Manage and support mobile devices, including iPhone and Android technologies.
• Troubleshoot basic network connectivity and related technical issues.
• Document support requests, resolutions, and follow-up activities within a ticketing management system.
• Escalate more complex technical issues when necessary.

Technical Support, Analysis Skills, Technical Support, Analysis Skills, Information Technology & Information Systems, Bookkeeping, Customer Support/Service, Software Administration, Help Desk, Identify Issues, * 1-2 years of experience in an IT support, help desk, or desktop support role.

• Working knowledge of Windows 10 troubleshooting.
• Experience supporting Microsoft Office 365 applications.
• Familiarity with Active Directory and user account administration.
• Experience utilizing an IT ticketing or service management system.
• Basic understanding of software installation, configuration, and troubleshooting.
• Experience supporting mobile devices, including iOS and Android.
• Basic networking and connectivity troubleshooting skills.
• Strong communication, customer service, and problem-solving abilities.
• Ability to work onsite Monday through Friday during standard business hours.

SNI Technology is seeking an IT Support Analyst on behalf of a great local client in Ponte Vedra, FL. This is an excellent opportunity for an early-career IT professional looking to grow their technical support experience and potentially transition into a long-term, permanent position.