Systems and Operations Manager

• Systems and CRM Management: Take day-to-day ownership of the CRM, maintaining accurate records, managing data quality, producing reports and dashboards, overseeing user access and supporting colleagues to use systems effectively.
• IT and Digital Support: Act as the first point of contact for everyday IT queries, administer Microsoft 365 and other business applications, coordinate external IT support and manage software licences, equipment and subscriptions.
• Operational Management: Oversee day-to-day office and organisational administration, manage supplier relationships, monitor contracts and renewals, coordinate equipment and office requirements, and ensure operational deadlines are met.
• HR and People Administration: Coordinate recruitment administration, onboarding and offboarding, maintain confidential personnel records, administer employee benefits and monitor HR policies and compliance deadlines.
• Financial Administration: Manage invoicing, payments, expenses, financial records and reconciliations, monitor budgets and cash flow, and support payroll, grant expenditure records and year-end financial processes.
• Governance and Compliance: Coordinate Board and committee meetings, maintain governance documentation and policy registers, monitor statutory deadlines, manage insurance administration and support risk management.

Essential

• Experience managing business operations, suppliers, contracts and competing priorities.
• Practical CRM/database administration, including data quality and reporting.
• Confidence supporting business systems and coordinating external IT support.
• Strong financial administration skills, including invoices, payments, reconciliations and spreadsheets.
• Sound judgement when handling confidential information.
• Strong communication and collaborative working skills.

Desirable

• Experience in a charity, fundraising or small organisation.
• CRM workflow improvement, dashboards or automation.
• HR, benefits, Board or compliance administration.
• Familiarity with CMS platforms, Canva, social media scheduling or AI tools.

Merrifield Consultants are delighted to be partnering with Magic Bus UK, an international charity supporting young people from childhood to livelihood, to recruit a Systems and Operations Manager.

Magic Bus supports underserved young people aged 12-25 across India, helping them develop the confidence, skills and opportunities to build brighter futures. Through programmes focused on literacy, numeracy, life skills and employability, Magic Bus has reached more than six million young people.

This is an exciting opportunity for an organised, resourceful and proactive professional to take ownership of the systems, processes and operational infrastructure that keep an organisation running effectively. Working closely with the Executive Director and international colleagues, you will play a key role in improving efficiency, strengthening internal processes and ensuring the organisation has the right systems and support in place to deliver its mission.