IT Field Technician

Join our IT Services team at East Sussex College and play a key role in ensuring our technology and systems run smoothly. Based at our Eastbourne campus, you’ll provide frontline technical support to staff and students, helping to maintain a reliable and effective learning environment. This is an excellent opportunity for someone with strong troubleshooting skills who enjoys delivering great customer service and practical IT support.

This exciting role will include:

• Troubleshooting PC, laptop, software and network connectivity issues.
• Installing, configuring and replacing IT equipment across the campus.
• Supporting Windows 11, Microsoft 365, Wi-Fi services and peripheral devices.
• Responding to IT support requests and assisting with equipment moves, upgrades and IT projects.

• Previous experience in an IT support, service desk or field technician role.
• Good knowledge of Windows 11, Microsoft 365, hardware troubleshooting and networking basics.
• Excellent customer service and communication skills.
• The ability to diagnose problems, prioritise workload and work independently.

A competitive FE salary, generous annual leave & pension, access to funded teaching qualifications, apprenticeships and a range of other training courses to support career development, as well as many other benefits.

East Sussex College is a values-driven Further Education college with over 1,300 colleagues and 5,500 students across campuses in Eastbourne, Hastings, Lewes, and Newhaven. We offer a wide range of programmes including A Levels, T Levels, vocational courses, higher education, and adult learning.

Our ESC PROUD Values: Positivity - Respect - Opportunity - Unity - Diversity

We are committed to safeguarding and promoting the welfare of children and young people. All roles require enhanced DBS checks and eligibility to work in the UK.