IT Support Specialist

Berlin, Berlin, 10969 Vollzeit Hi there!

“Make the world a healthier place” - that’s our mission at Data4Life. Our IT Operations team plays a central role in it: we make sure our colleagues can always rely on secure, efficient digital tools and a well-functioning workplace infrastructure. This lets our teams across the organization focus fully on their contribution to healthcare in Germany and beyond.

To strengthen our IT Operations team, we are looking for you as an IT Support Specialist (f/m/x). You report directly to our Head of IT Operations and are responsible for our entire helpdesk infrastructure. In short: Nothing works without you. Your future role

• You are the first point of contact for all internal IT matters and support our growing team at our locations in Berlin and Potsdam. You also set up the technical equipment for new colleagues in Singapore during onboarding
• You own end-user support: you resolve hardware, software, and access requests independently and continuously improve the user experience
• You maintain our identity and access management in Google Workspace and Microsoft 365, including single sign-on, multi-factor authentication, and conditional access. With Microsoft Intune, you ensure secure endpoint management
• You manage our Atlassian environment (Jira and Confluence) and support teams with new projects, workflows, users, and permissions
• You own our asset management end to end: from planning and procurement through the entire lifecycle to efficient onboarding setups
• You proactively improve processes, documentation, and automation so that our IT stays efficient and scalable

• At least 3 years of professional experience in IT support, IT operations, or a comparable role
• Very good knowledge of macOS and Windows systems as well as common hardware, peripherals, and basic networking and troubleshooting
• Good knowledge of mobile device management (MDM)
• Hands-on experience with Google Workspace and/or Microsoft 365
• A proactive, solution-oriented way of working and a passion for problem-solving
• You enjoy driving topics forward on your own and being a reliable on-site IT contact: at least 4 days a week in Berlin, occasionally also in Potsdam
• Strong communication skills and the ability to explain technical topics clearly and patiently
• Fluent English (our company language) and German at B2/C1 level for day-to-day work

Nice To Haves are:

• Good knowledge of core IT infrastructure topics such as Ubiquiti network, VMs, VMware etc.
• Certifications or experience in IT security and in implementing technical security measures

You don’t meet every requirement 100 percent? Apply anyway. What matters to us is that you’re motivated to learn new things and help shape our IT. Why you will love working with us

Your work keeps our teams running smoothly. With a stable, secure, and modern IT environment, you lay the foundation for research and product development, with a long-term perspective thanks to the Hasso Plattner Foundation.

• More than classic IT support You’ll work on IT infrastructure, modern workplace, AI, and a wide range of tools. Depending on your experience and interests, you could also grow into DevOps topics, for example.

• Small team, lots of room to shape things You take on responsibility early and actively help shape processes, tools, and standards. Your ideas directly improve the day-to-day work of all your colleagues.

• Learn and grow With your training budget, you can develop your skills in a targeted way, for example through training courses, certifications, conferences, or professional literature on new tools and AI. In regular development conversations, you plan your next steps together with your manager. And alongside your day-to-day work, you’ll have time to learn.

• Team and office culture We work with sensitive health data. That’s why trust, honesty, and reliability are especially important to us, both in how we handle data and in how we work together.

• An attractive overall package Permanent contract, 30 vacation days, flexible working hours, a clear overtime policy, Deutschlandticket (Germany-wide public transport pass), company health insurance, support with your company pension plan, and much more.

• Competitive salary Depending on your experience, we offer between EUR 50,000 and EUR 65,000 gross per year.

Good to know

We especially welcome applications from members of the LGBTQI+ community, people with a migration background, People of Color, and people with disabilities or chronic illnesses.

Data4Life is a nonprofit organization with the vision of making the world a healthier place. With an international team, we work together on the mission to digitize health research. By linking technology and research, we make health data available to research in a comprehensive, digital and secure way. Our interdisciplinary team in Potsdam, Berlin and Singapore brings together experts from fields such as product development, digital engineering, data security and science. Data4Life was founded in 2017 and is funded by the Hasso Plattner Foundation.

We care about Diversity: Many different lives, careers, and development paths lead to Data4Life. We welcome experts from a wide range of backgrounds and experiences to our international team, offering everyone equal opportunities to be themselves and develop to the best of their abilities. Diversity, equality, and inclusion are not just nice words at Data4Life - we put them into practice in all of our activities and projects, striving to incorporate them in our everyday lives. For this reason, we signed the Charta der Vielfalt (Diversity Charter) in 2022.