Third Line Citrix SME - SC Clearance Fully Transferable

• Serve as the primary technical escalation point and subject matter expert for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC
• Provide advanced third-line support for complex incidents, escalations, and problem-management lifecycles
• Lead troubleshooting and root-cause analysis for critical issues across Citrix platforms
• Configure, optimize, and maintain Citrix policies, profile management, and end-user experience settings
• Partner with architecture and engineering teams to design, build, and deploy Citrix solutions
• Carry out patching, component upgrades, and platform migrations across the Citrix estate
• Address defects proactively and lead technical assurance activities to prevent recurring issues
• Engage with internal teams, cross-capability groups, account leads, and external customer stakeholders
• Deliver high standards of customer service and follow ITIL and service-management principles

Technologies:

• Active Directory
• Citrix
• Cloud
• Hyper-V
• Support
• ITIL
• VMware
• Windows
• DevOps

• Demonstrated experience operating in a third-line support or SME capacity
• In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM)
• Proficiency with Windows Server, Active Directory, Group Policy (GPO), and FSLogix profile management
• Solid understanding of Windows 10 and Windows 11 client operating systems
• Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti
• Strong grounding in ITIL frameworks and enterprise IT support methodologies
• Working knowledge of the UK Secure Paradox solution (Becrypt) is desirable
• Exposure to analytics platforms such as SysTrack or Nexthink is desirable; training can be provided
• SC clearance is stated as fully transferrable