Managed Service Architect MSP

• Youll own and develop our managed service product catalogue, shaping new offerings and ensuring they are commercially viable, operationally deliverable and aligned with customer needs.
• Youll lead the design of complex, non-standard managed services across Azure, Microsoft 365, Google Workspace and Google Cloud, defining service scope, operating models, SLAs and resourcing in collaboration with Pre-sales Solution Architects.
• Youll analyse live service performance and costs to refine pricing and margins.
• Youll lead contract renewals and identify opportunities to transition bespoke services to standard offerings.
• Youll act as the link between sales and delivery, validate solutions with operational teams and oversee handovers into live service.
• Youll help grow our catalogue as the business evolves and coach pre-sales and account teams to make greater use of standard service models.

Technologies:

• Architect
• Azure
• Cloud
• Microsoft 365
• Office 365

• Were looking for experience scoping, designing and costing IT managed services, ideally within an MSP, with a strong understanding of live service delivery.
• You should be confident building bottom-up effort and cost models, developing pricing and protecting service margins.
• You should have experience owning or contributing to a managed service catalogue, including designing new offerings and managing their lifecycle.
• You should have experience reviewing, restructuring and repricing existing managed service contracts, particularly at renewal.
• You should have pre-sales experience, including producing RFP and tender responses and presenting service designs to customers.
• You should be familiar with cloud and workplace services, ideally Azure and Microsoft 365; Google Cloud and Workspace experience is advantageous.
• Were looking for someone commercially minded and pragmatic, with strong communication skills and the confidence to challenge proposals that are not operationally or financially viable.

Were a growing software and technology consultancy hiring a Managed Service Architect (MSP) in Preston, with a salary of up to £100,000. The role is mostly home-based, with time in our Preston office or at client sites 3-4 days a month; youll work from our Preston office for the first 3-4 weeks for onboarding. The package includes a pension, healthcare, regular social events, hybrid working, career growth opportunities and two office days per week, as well as travel to client sites.