Customer Integration Engineer - Gaming Platforms

• Work directly with customers throughout evaluation, onboarding, integration and production readiness
• Investigate and resolve complex issues across hardware, operating systems and software
• Troubleshoot Windows and Linux environments, including logs, drivers, services and configuration
• Support OS image creation, system configuration, peripherals and external device integration
• Deliver technical workshops, onboarding sessions, product demonstrations and technical guidance
• Develop and maintain integration tools, scripts, utilities and example code
• Support integration testing, benchmarking and system validation
• Create and maintain technical documentation and integration guides
• Work with Product and Engineering teams to escalate issues and provide actionable customer feedback
• Support pre-sales and technical marketing activities where required
• Identify opportunities to improve processes, tooling and the customer integration experience

Technologies:

• C#
• Cryptography
• Embedded
• FPGA
• Firmware
• Hardware
• IoT
• Support
• Linux
• Marketing
• OpenGL
• PCIe
• Python
• Rust
• SAS
• Security
• TCP/IP
• Unity
• Unreal
• Windows
• GameDev, We are seeking a Customer Integration Engineer to join our growing Customer Engineering team, supporting adoption of specialist gaming platforms, embedded systems and software solutions across EMEA and other strategic markets. This is a customer-facing integration role rather than a traditional technical support position, offering collaboration with Software, Firmware, FPGA, Product and Engineering teams and the opportunity to influence products, processes and customer experience. We offer a hybrid working model based in Crawley, West Sussex, with occasional travel to customers, internal sites and industry events. This permanent role provides exposure to a broad range of technologies and the opportunity to help shape tools, processes and solutions that support future growth.

• Experience in a customer-facing technical role, such as Customer Integration Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer, Technical Support Engineer or similar
• Strong troubleshooting skills across Windows and/or Linux, including experience with logs, drivers, services and system configuration
• Working knowledge of software development and experience with one or more of C, C++, C#, Rust or Python, including the ability to read, modify and create scripts or example code
• Excellent communication skills and the ability to explain complex technical issues clearly to technical and non-technical stakeholders
• Ability to manage multiple customer priorities and take ownership of problems through to resolution
• Fluent English
• Proactive, hands-on approach to solving technical problems and working with customers
• Experience with embedded systems, industrial PCs or hardware/software integration is highly desirable
• Familiarity with USB, serial, TCP/IP, PCIe or GPIO interfaces would be beneficial
• Experience in gaming, regulated industries or embedded technology would be advantageous
• Knowledge of gaming systems, including Casino Management Systems, SAS protocols, meters, NVRAM, bill validators and regulatory requirements, would be particularly useful
• Experience with Linux or Windows IoT OS image creation, gaming and graphics engines such as Unity, Unreal, Godot or OpenGL, system security, secure boot or cryptography would be beneficial
• Experience creating technical documentation, demonstrations or training materials is desirable