IT Support Engineer 2

This organization is seeking a dedicated professional to serve as the primary onsite technical support resource within the Bellevue office. The successful candidate will operate independently to deliver exceptional customer service and technical expertise to employees at all levels, including executive leadership. This position focuses on desktop support, technology troubleshooting, and hands-on audio-visual systems management for meetings and company events., * Serve as the primary onsite support contact for hardware, software, operating systems, and workplace technologies.

• Troubleshoot and resolve technical issues in person, remotely, via phone, or through established ticketing systems.
• Install, configure, test, maintain, and support endpoints, mobile devices, and related accessories.
• Manage user account access, identity management protocols, and common SaaS applications.
• Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.
• Provide technical support for conference rooms, collaboration spaces, and hybrid meeting experiences.
• Configure and troubleshoot collaboration technologies, displays, cameras, microphones, and presentation systems.
• Perform proactive room readiness checks and collaborate with workplace teams to ensure operational meeting spaces.
• Maintain accurate records of support requests, troubleshooting activities, resolutions, and inventory transactions.
• Partner with remote security, engineering, and support teams to escalate and resolve complex technical issues.

Education: Associate degree in a computer-related field or equivalent technical training and experience.

Experience: 3-4 years of experience in IT support, desktop support, help desk, or end-user services environments, with demonstrated experience working independently as a primary or sole onsite resource.

Technical Skills: Strong troubleshooting capabilities across macOS and Windows operating systems, Microsoft 365, Google Workspace, and identity platforms such as Okta or Microsoft Entra ID.

Preferred Qualifications

• Experience supporting collaboration platforms including Microsoft Teams Rooms and Zoom Rooms.
• Hands-on experience configuring and supporting AV systems in event spaces and executive environments.
• Familiarity with endpoint management platforms such as Jamf, Intune, or Kandji.
• Experience supporting live events, presentations, and executive-level technical requirements.
• Knowledge of asset management and inventory management platforms.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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