IT Support Engineer

• Configure laptops and implement security provisions to safeguard corporate information.
• Install, configure, and maintain anti-virus software on end-user machines.
• Manage IT assets and inventory, tracking and ordering office supplies, laptops, monitors, and peripherals.
• Document support issues and resolutions systematically to enhance team efficiency.
• Execute and help define standard IT processes and incident management standards.
• Enforce local and global security policies to ensure information assets are protected.

Education: A Bachelor’s degree in Information Technology or a related field is preferred. Relevant technical IT certifications are also highly regarded.

Experience: Candidates must possess three to four years of experience in computer maintenance and support, or an equivalent combination of education and professional experience.

Technical Skills: Professional certification as a Microsoft Certified Professional is required. Proficiency with Microsoft Office Suite or Google Workspace is necessary. Advanced knowledge of Linux/Ubuntu configuration, experience in shell scripting, Power Automate, and expertise in Jira and Slack configuration are required.

Preferred Qualifications

• Strong understanding of end-user IT technology and basic networking principles.
• Demonstrated ability to multitask, prioritize tasks effectively, and resolve technical issues with a sense of urgency.
• Strong interpersonal and communication skills, both written and verbal.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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