Salesforce Forward Deployed Engineer

Everforth Apex Systems is seeking an exceptional Salesforce Forward Deployed Engineer (FDE) to work directly with customers to design, prototype, build, and deploy production-ready Agentforce solutions supporting industry-focused transformation and ongoing agentic operations.

This is not a traditional Salesforce Developer role. You will operate at the intersection of customer problem solving, solution architecture, AI engineering, and direct delivery. The ideal candidate can turn an ambiguous business problem into a working solution, communicate clearly with business and technical leaders, and own delivery from discovery through production readiness.

RESPONSIBLITIES:

Solve complex customer problems

• Lead technical discovery and working sessions to understand business processes, pain points, constraints, and desired outcomes.
• Translate loosely defined needs into prioritized Agentforce use cases, solution hypotheses, prototypes, and scalable designs, defining business-value measures and technical feasibility before build.
• Recommend practical approaches and clearly explain technical options, risks, and tradeoffs.

Design and build Agentforce solutions

• Configure Agentforce agents, topics, actions, instructions, prompts, grounding, guardrails, and escalation paths.
• Build Salesforce solutions using Flow, Apex, Lightning Web Components, SOQL, APIs, platform events, data modeling, security, and sharing.
• Connect Agentforce to Salesforce data, enterprise applications, APIs, and workflows.
• Implement human-in-the-loop workflows, exception handling, and agent-to-human handoffs.
• Configure and extend Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, and Omni-Channel as needed.
• Apply industry-specific processes and data models when extending Salesforce industry clouds; partner with industry-functional specialists and architects rather than treating every use case as generic CRM automation.

Prototype, test, and iterate

• Rapidly convert ideas into functional prototypes and use customer feedback to refine the solution.
• Evaluate agent behavior across realistic scenarios and edge cases; tune instructions, grounding, actions, automation, and orchestration.
• Move validated concepts from prototype to pilot to secure, maintainable production solutions.

Own delivery end to end

• Contribute across discovery, architecture, configuration, development, integration, testing, deployment, and operational readiness.
• Identify delivery risks, dependencies, data limitations, security concerns, and scope impacts early.
• Support system testing, UAT, defect remediation, release preparation, production deployment, and knowledge transfer.
• Prepare agents for ongoing operations through monitoring, evaluation scenarios, consumption visibility, support runbooks, and clear human escalation and support ownership.

Scale the practice

• Create reusable Agentforce accelerators, reference architectures, prompts, components, templates, and industry-specific implementation patterns; contribute lessons and assets to practice enablement and the Agentic Skills Hub.
• Mentor team members and contribute to demonstrations, solutioning, technical enablement, and delivery standards.
• Use approved AI-assisted engineering, documentation, and testing tools to accelerate delivery while retaining human review, security controls, and accountability for production quality.

ON-SITE WORK EXPECTATIONS (US & CANADA)

As a consulting position, the work location for this role varies according to client needs. Accordingly, this is not a remote position. While some assignments may be performed largely remotely, other assignments require fully on-site work, hybrid work, and/or occasional travel.

Salesforce.com, Internet Security, Customer Experience, Cloud Computing, Microsoft Product Family, Artificial Intelligence (AI), Software Development, Adobe Product Family, Software Engineering, Salesforce.com, * 5+ years of applied Salesforce implementation experience in complex enterprise environments.

• Direct Agentforce and Salesforce agentic solution experience, including production delivery.
• Strong Salesforce engineering skills across Flow, Apex, Lightning Web Components, SOQL, data modeling, security, sharing, APIs, and integration patterns.
• Proven experience with Data 360 and a deep understanding of enterprise data grounding strategies for Large Language Models (LLMs).
• Demonstrated experience with human-in-the-loop AI workflows; complex routing, decisioning, assignment, and exception handling.
• Experience with Agentforce consumption and/or Flex Credit considerations.
• Demonstrated ability to turn ambiguous business problems into working technical solutions.
• Experience rapidly prototyping and iterating with customers, product owners, or business stakeholders.
• Strong debugging and troubleshooting skills across automation, integrations, data, and custom code.
• Experience with source control, testing, CI/CD, release management, and production support.
• Excellent client-facing communication, sound engineering judgment, and a strong sense of ownership.
• Salesforce Data 360 certification.
• Salesforce Agentforce Specialist certification.

PREFERRED QUALIFICATIONS

• Experience with legacy automation modernization and AWS or other system integrations.
• Salesforce DevOps and CI/CD practices in enterprise delivery environments.
• Salesforce Application Architect certification and/or Salesforce System Architect certification.
• Salesforce Platform Developer I or II certification.
• Practical Salesforce industry cloud experience, especially Life Sciences Cloud or Consumer Goods Cloud, including industry data models and business workflows; relevant industry-cloud credentials are a plus.
• Agentforce Voice, contact center, IT/HR service, Field Service, or headless and composable application experience relevant to agentic service transformation.
• Cross-capability delivery with enterprise data, integration, application engineering, or managed support teams; experience supporting demonstrations and Salesforce co-solutioning.

• Competitive Salary
• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Paid Parental Leave
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events
• Discount Programs

Everforth Apex Systems is a leading global technology and digital engineering firm dedicated to helping organizations adapt, innovate, and thrive in a world of constant change. Leveraging deep industry insights and proven expertise, we deliver end-to-end solutions that accelerate time-to-value and realize our clients’ digital visions across commercial and federal sectors.

Our comprehensive solution portfolio spans AI & data, cloud and infrastructure, digital engineering, customer experience, cybersecurity, enterprise platforms, application development, strategy, transformation, and managed services. Powered by proprietary assets, accelerators, and strong alliances with cutting-edge technology partners-including Adobe, AWS, Microsoft, Salesforce, and more-we turn complexity into progress and measurable business outcomes.

With a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. As part of the commercial segment of Everforth, we are committed to driving the next wave of global IT services and digital transformation.