Help Desk Technical Engineer

The Help Desk Technical Engineer will possess a friendly presence and helpful attitude with an ability to work well with others and will be the first point of contact for users calling into the Help Desk with technical issues. All incidents will be handled via deskside support, phone, and remote support., · Monitor Help Desk ticketing system for incoming requests and resolve technical issues as required.

o Phone, remote, email, and onsite support for end users

o Start to completion of incident resolution

o Documentation of all incidents into Help Desk call tracking system

o Train users in common IT related tasks

· Recommend and implement:

o New IT Projects and capabilities and

o Process and systems documentation

o IT processes for greater efficiencies and/or cost savings.

· Oversee infrastructure and application maintenance and upgrades.

· Escalate issues to other members of the IT Department or Business owners as required.

o Dispatch vendors for incidents (if necessary)

· Experience: 2-4 years of experience providing technical support in a corporate environment

· Skills:

o Troubleshooting hardware/software issues

o Experience utilizing a ticketing system (Spiceworks)

o Windows 11, Windows Server, Linux

o Experience with Lansweeper a plus

o Knowledge of IT Security concepts (firewalls, MFA, AV, EDR, and XDR systems)

o Experience with AV, EDR and XDR systems.

o Basic Network troubleshooting (switch and wireless AP)

o Microsoft Office & Google Workspace applications

o Google Workspace (Email, Drive, Calendar, Vault, Gemini) administration

o Active Directory

o Troubleshoot and support connectivity & remote access issues

o Provide Help Desk metrics to management

o Excellent communication skills both oral and written

o Customer focused

o Preferred to have CompTia A+ certification

o Experience with MFA administration

· Work Environment: In office 5 days a week. Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

· Physical Demands: While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or listen; and smell. The associate must frequently lift and/or move up to 15 pounds.

• Education: Bachelor’s degree.
• Travel: Willingness to travel to other company office locations (Calverton, Riverhead, Woodbridge-NJ, Manhattan).

• Competitive base salary.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Career growth potential within an established, essential NYC enterprise.

United Metro Energy Corp. is a premier, privately held energy provider headquartered in Greenpoint, Brooklyn. As a leading distributor in the NYC metropolitan area, we deliver comprehensive, 24/7 retail residential, commercial, and wholesale energy solutions. Our diverse product suite features traditional heating oil, ultra-low sulfur diesel, gasoline, and advanced HVAC services. Driven by our massive infrastructure, private terminals, and an extensive company-owned fleet, we provide uncompromised reliability and dependable value to communities across the New York Metropolitan area., Leading energy infrastructure company providing fuels that keeps the the “city that never sleeps” running.