IT Technical Support Specialist

We are seeking an IT Test Engineer / Technician to provide hands-on technical support in a fast-paced manufacturing environment. The ideal candidate will troubleshoot computer hardware, software, Windows-based systems, networking, peripherals, and production test equipment while minimizing production downtime., * Provide IT and technical support on the manufacturing floor.

• Troubleshoot desktops, laptops, workstations, printers, barcode scanners, and other peripherals.
• Install, configure, and maintain Windows-based systems and software.
• Support production test stations, equipment, and associated computer systems.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Assist with PC imaging, system deployment, hardware replacement, and software upgrades.
• Document technical issues, troubleshooting steps, and resolutions.
• Work with IT and Test Engineering teams to resolve technical issues.
• Support system maintenance, process improvements, and basic scripting/automation.

• Associate degree in IT, Computer Science, Electronics, or a related field, or equivalent experience.
• 1-3+ years of experience in IT support, desktop support, or technical troubleshooting.
• Strong knowledge of Windows 10/11 and PC hardware troubleshooting.
• Basic networking knowledge and experience with IT support tools.
• Familiarity with PowerShell, Command Prompt, and Windows administration tools.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently in a fast-paced production environment.

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft certifications.
• Manufacturing or production IT support experience.
• Experience with PC imaging, Windows deployment, and scripting.
• Familiarity with barcode scanners, Zebra printers, and manufacturing systems.
• Experience with IT ticketing systems and remote support tools.

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.