Network Operations Manager

Insight Global is searching for a Network Manager for a healthcare organization in the Baltimore, MD area. This person will provide leadership and operational oversight for the employer’s network and telecommunications services. The position manages assigned staff, establishes operational priorities, oversees service availability and performance, coordinates incident response and project delivery, and ensures that network and telecommunications services support organizational needs. The manager works with technical staff, Information Systems leadership, business stakeholders, and vendors to develop service strategies, manage technology lifecycles, address operational risk, and plan for growth. The position ensures appropriate staffing, technical coverage, documentation, escalation procedures, and continuity of operations.

• 7+ years of experience supporting enterprise network, telecommunications, and infrastructure
• 4+ years of experience leading a team of at least 8-10 network engineers, including responsibility for performance management, workload prioritization, project delivery, and operational support
• Experience managing service availability, incident response, technology projects, vendors, budgets, and lifecycle planning
• Experience overseeing wired and wireless networking, voice services, network security, and supporting platforms
• Strong LAN/WAN, VLAN, VPN, DNS/DHCP, firewall, and network security knowledge, EIGRP, OBGP, OSPF, Avaya telephony familiarity
• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience
• Healthcare or hospital networking experience
• Holds active CCNA, CCNP, CCIE, Azure Network Engineer, or ITIL certifications